Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Meghna Sharma

Meghna Sharma

Client Services
Bangalore

Summary

Dynamic, results-driven professional with 6 years of experience in client services, flight operations, and portfolio management. Proven expertise in ensuring passenger safety and satisfaction, leading cross-functional teams, and delivering exceptional client service. Skilled in client relationship management, team leadership, and problem-solving. Recognized for optimizing operational processes, driving client retention, and achieving high satisfaction scores. Adept at market analysis, negotiation, and effective communication. Eager to leverage my diverse skill set and experience in a challenging client services role to drive operational excellence and exceed client expectations.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Assistant Manager - Client Services

Spearhead Technology
Bangalore
08.2024 - Current
  • Managed staff augmentation services for clients across the US and Middle East, ensuring timely and high-quality resource allocation to meet client needs.
  • Led cross-functional teams to deliver staff augmentation solutions tailored to client requirements, coordinating efforts between recruitment, operations, and client-facing teams.
  • Maintained strong client relationships with US and Middle East clients, achieving an 90% client retention rate through personalized service on client requirements and timely communication.
  • Developed and implemented client service strategies that improved operational efficiency in staff augmentation, reducing placement times by more than 60% and increasing client satisfaction.
  • Collaborated with recruitment teams to identify and onboard top talent for clients in various industries, ensuring alignment with both short-term and long-term project goals.
  • Streamlined the staff augmentation process by leveraging automation and CRM tools, reducing manual workload and speeding up resource deployment by 80%.
  • Provided customized reports and insights to clients in the US and Middle East on workforce trends, resource utilization, and staffing efficiency, enabling data-driven decisions.
  • Handled escalations and resolved issues related to staffing challenges, maintaining high levels of client satisfaction across diverse time zones and regions.
  • Ensured compliance with local labor laws and contractual obligations in the US and Middle East, mitigating risks and ensuring smooth project execution.
  • Achieved high client satisfaction scores by maintaining open lines of communication and delivering staffing solutions that consistently met or exceeded client expectations.

Flight Attendant

Indigo Airlines
08.2021 - 07.2024
  • Led and supervised cabin crew teams, ensuring adherence to Indigo’s safety protocols, service standards, and operational procedures throughout each flight.
  • Conducted pre-flight briefings with crew members, outlining safety procedures, special passenger requirements, and in-flight service strategies to ensure smooth operations.
  • Ensured consistent delivery of high-quality customer service, mentoring junior flight attendants and providing real-time guidance to address passenger needs and issues.
  • Oversaw the execution of safety protocols and emergency procedures, ensuring crew readiness and compliance with regulatory requirements to maintain passenger safety.
  • Coordinated with flight deck and ground teams, ensuring seamless communication and execution of tasks for efficient turnaround times and overall operational excellence.

Portfolio Manager

Investors Clinic
Gurugram
01.2020 - 07.2021
  • Client Relations: Building trust and rapport, actively listening, and understanding client needs.
  • Market Analysis: Analyzing market trends, property values, and competition to advise clients effectively. Negotiation: Negotiating deals, contracts, and terms to secure favorable outcomes for clients.
  • Marketing: Creating compelling listings, utilizing digital platforms, and implementing effective marketing strategies. Communication: Clear and concise communication with clients, colleagues, and stakeholders throughout the transaction process.
  • Problem-Solving: Addressing challenges, finding creative solutions, and navigating obstacles to ensure successful transactions.
  • Organization: Managing multiple tasks, timelines, and details efficiently to keep transactions on track. Legal Knowledge: Understanding real estate laws, regulations, and contracts to protect clients' interests and ensure compliance.

Flight Attendant

Indigo Airlines
03.2019 - 12.2020
  • Ensure the safety and comfort of passengers throughout the duration of flights, maintaining a high level of professionalism and adherence to airline regulations.
  • Perform pre-flight safety checks and briefings, including demonstrating the use of safety equipment and emergency procedures, to ensure passengers are prepared for all contingencies.
  • Provide attentive and personalized service to passengers, addressing their needs, inquiries, and special requests with efficiency and courtesy.
  • Respond promptly and effectively to passenger concerns, resolving conflicts and addressing issues to maintain a positive in-flight experience for all travelers.
  • Contribute to a collaborative and cohesive team environment, fostering open communication, mutual support, and professionalism among crew members. - Receive positive feedback from passengers and supervisors for exceptional service delivery and commitment to exceeding passenger expectations.

Education

BBA - Business Administration And Management

Amity University
07.2023 - 01.2026

Skills

Communication Skills

Product and Service Knowledge

Stakeholder Management

Data Analysis and Reporting

Resource Planning

Customer Experience

Sales and Business Development

Team Management

Critical Thinking

Problem Solving and Conflict Resolution

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)

Timeline

Assistant Manager - Client Services

Spearhead Technology
08.2024 - Current

BBA - Business Administration And Management

Amity University
07.2023 - 01.2026

Flight Attendant

Indigo Airlines
08.2021 - 07.2024

Portfolio Manager

Investors Clinic
01.2020 - 07.2021

Flight Attendant

Indigo Airlines
03.2019 - 12.2020

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