• Defined project objectives, scope, and roles & responsibilities: Established clear goals and responsibilities while managing client relationships and developing proposals.
• Managed resource requirements and allocation: Oversaw internal and third-party resources, optimizing vendor performance across 25 markets (APAC, Europe & Africa).
• Developed and tracked budgets: Ensured cost-effective delivery by negotiating competitive pricing and aligning vendor contracts with organizational budgets.
• Created detailed project plans: Scheduled milestones and activities for global project execution and reporting, coordinating across departments.
• Led project delivery: Successfully executed projects by developing new processes for smoother delivery and meeting client expectations.
• Monitored and reported project status: Provided regular updates to stakeholders and synced processes across teams for a multi-market project.
• Adapted to changes in scope, schedule, and budget: Optimized vendor relationships and mitigated challenges, ensuring project flexibility.
• Identified and mitigated risks: Conducted third-party audits (ISO) and addressed quality, process, and ethical concerns in vendor management across all roles.
• Fostered client and stakeholder relationships: Strengthened ties with clients and vendors, ensuring satisfaction through competitive pricing and clear goal-setting.
• Evaluated project performance: Utilized data-driven metrics, scorecards, and audits to identify improvement areas in vendor and project performance (Vendor Management).
• Maintained comprehensive documentation: Prepared proposals, reports, and coordinated day-to-day activities, ensuring detailed records across all roles.
Process Understanding and Design: Ability to analyze and document workflows, as demonstrated by her role in developing new processes for smoother deliver.