Learning New Things
Meghna Singh
Collection
Maharashtra
Summary
Proactive [Collection] with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice. Results-driven [NBFC] experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Deputy Manager] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Collections Manager
Shriram housing finance
maharasthra
11.2021 - Current
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Drove operational improvements which resulted in savings and improved profit margins.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Supported financial director with special projects and additional job duties.
- Developed strategic plans for day-to-day financial operations.
- Established and checked coding procedures, monitored reports and updated internal files.
- Complied with established internal controls and policies.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
- Collaborated on collection and dispute resolution issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Team Leader Manager
q conneqt
maharasthra
06.2021 - 11.2021
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Evaluated employee performance on [Timeframe] basis and coached and trained [Number] team members, increasing quality of work and employee motivation.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Implemented training programs to maximise team member development and potential.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Delivered regular team meetings for aligned work towards common goals.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Developed performance measurement strategies, identifying areas for improvement.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Coordinated team collaboration to share ideas and build best practices.
- Facilitated meetings to communicate team performance goals and results.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed senior-level personnel working in marketing and sales capacities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
- Increased productivity by [Number]% and revenue streams by [Number]% through effective change management practices.
Team Leader
Hexaware
maharasthra
03.2018 - 04.2019
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Sat on new hire interviewing panel and made recommendations.
- Oversaw [Size] workload and consistently achieved productivity targets.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Helped to increase sales and customer retention by managing implementation new marketing and service strategies.
- Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
- Produced detailed reports outlining performance against benchmarks.
- Helped set and manage objectives for quality, productivity and compliance.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Kept team activities in compliance with safety, regulatory and environmental guidelines.
- Set schedules and oversaw daily workflow.
- Adhered to applicable guidelines and requirements, and assisted team in doing same.
- Contributed to interviewing process and made new hire recommendations.
- Compiled training materials for new employees and tracked skill development.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Tracked company equipment, tools and technology to manage inventory.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
Quality Analyst
intelenet
maharasthra
01.2016 - 03.2018
- Produced detailed and relevant reports for use in making business decisions.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Created and optimized records management strategies to coordinate and protect information.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Evaluated current processes to develop improvement plans.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve target results.
- Participated in team-building activities to enhance working relationships.
- Developed team communications and information for meetings.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
Education
Operation Management -
Delhi
Isbm 01.2019 - 10.2020
Skills
Teambuilding
undefinedAccomplishments
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Interests
Timeline
Collections Manager
Shriram housing finance
11.2021 - Current
Team Leader Manager
q conneqt
06.2021 - 11.2021
Operation Management -
Delhi
01.2019 - 10.2020
Team Leader
Hexaware
03.2018 - 04.2019
Quality Analyst
intelenet
01.2016 - 03.2018
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