Learning New Things
Meghna Singh
Collection
Maharashtra
Summary
Proactive [Collection] with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice. Results-driven [NBFC] experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Deputy Manager] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Collections Manager
Shriram housing finance
maharasthra
11.2021 - Current
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Drove operational improvements which resulted in savings and improved profit margins.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Supported financial director with special projects and additional job duties.
- Developed strategic plans for day-to-day financial operations.
- Established and checked coding procedures, monitored reports and updated internal files.
- Complied with established internal controls and policies.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
- Collaborated on collection and dispute resolution issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Team Leader Manager
q conneqt
maharasthra
06.2021 - 11.2021
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Evaluated employee performance on [Timeframe] basis and coached and trained [Number] team members, increasing quality of work and employee motivation.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Implemented training programs to maximise team member development and potential.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Delivered regular team meetings for aligned work towards common goals.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Developed performance measurement strategies, identifying areas for improvement.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Coordinated team collaboration to share ideas and build best practices.
- Facilitated meetings to communicate team performance goals and results.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed senior-level personnel working in marketing and sales capacities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
- Increased productivity by [Number]% and revenue streams by [Number]% through effective change management practices.
Team Leader
Hexaware
maharasthra
03.2018 - 04.2019
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Sat on new hire interviewing panel and made recommendations.
- Oversaw [Size] workload and consistently achieved productivity targets.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Helped to increase sales and customer retention by managing implementation new marketing and service strategies.
- Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
- Produced detailed reports outlining performance against benchmarks.
- Helped set and manage objectives for quality, productivity and compliance.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Kept team activities in compliance with safety, regulatory and environmental guidelines.
- Set schedules and oversaw daily workflow.
- Adhered to applicable guidelines and requirements, and assisted team in doing same.
- Contributed to interviewing process and made new hire recommendations.
- Compiled training materials for new employees and tracked skill development.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Tracked company equipment, tools and technology to manage inventory.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
Quality Analyst
intelenet
maharasthra
01.2016 - 03.2018
- Produced detailed and relevant reports for use in making business decisions.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Created and optimized records management strategies to coordinate and protect information.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Evaluated current processes to develop improvement plans.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve target results.
- Participated in team-building activities to enhance working relationships.
- Developed team communications and information for meetings.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
Education
Operation Management -
Delhi
Isbm 01.2019 - 10.2020
Skills
Teambuilding
Good Telephone Etiquette
Strategic and financial planning
Financial analysis and reporting
Budget forecasting
Staff Management
Revenue Generation
Relationship building and management
Process implementation
Cost control and reduction
Business Development
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Interests
Timeline
Collections Manager
Shriram housing finance
11.2021 - Current
Team Leader Manager
q conneqt
06.2021 - 11.2021
Operation Management -
Delhi
01.2019 - 10.2020
Team Leader
Hexaware
03.2018 - 04.2019
Quality Analyst
intelenet
01.2016 - 03.2018