Meghna Thukral
Barrie
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative (WFH)
Teleperformance
Waterloo Ontario
11.2022 - 01.2025
- Provides order support to customer via phone, chat and email
- Respond to general questions and facilitate problem resolution
- Provide information, product recommendations and complete sales based on identified customer needs
- Recommend products and sell/upsell as appropriate
- Provide complete resolutions to customers through process adherence, including internal/external client documentation
- Recognize when to escalate complaints or scenarios falling outside the support boundaries through established process
Front Desk Supervisor
Fairfield Inn Marriot
03.2022 - 11.2023
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Answered multi-line phone system and greeted callers enthusiastically
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Transcribed phone messages and relayed to appropriate personnel
- Demonstrated strong customer skills and communicated effectively with team and customer to ensure that all standards and goals were met
- Worked as a night auditor
Crew member (New York fries and Popeyes)
On route
Innisfil
05.2021 - 09.2021
- Provided excellent customer service by greeting customers and meeting quality expectations
- Trained new hires in customer service, food preparation and restaurant procedures
- Resolved customer complaints to patron satisfaction, resulting in repeat business
- Provided prompt, courteous services to customers in dining environment
- Operated as full-service food provider in establishment by taking orders, preparing meals and collecting payments
Education
Hospitality Management- Hotel and operation management Program - Hospitality Management
Georgian College
Barrie04.2022
Bachelor of Science -
G.G.D.S.D College
CHANDIGARH, INDIA01.2018
Skills
- Strong interpersonal skills and effective in team environments
- Organized and reliable worker, calm in pressured situations with tight timeframes
- Superior time management and problem-solving skills
- Ability to provide outstanding customer service by providing an effective solution
Associationsawardscertificates
- Standard First Aid with CPR-C, Lifesaving Society, 09/01/20
- SMART SERVE CERTIFIED
Timeline
Customer Service Representative (WFH)
Teleperformance
11.2022 - 01.2025
Front Desk Supervisor
Fairfield Inn Marriot
03.2022 - 11.2023
Crew member (New York fries and Popeyes)
On route
05.2021 - 09.2021
Hospitality Management- Hotel and operation management Program - Hospitality Management
Georgian College
Bachelor of Science -
G.G.D.S.D College
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