Meghnad Bala

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Maintained database systems to track and analyze operational data.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Assisted in recruitment efforts, interviewing candidates and determining best fits for the organization''s needs and culture.
• Developed effective improvement plans in alignment with goals and specifications.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Reviewed, implemented and updated company records related to team activities for future reference.
• Excellent communication skills, both verbal and written
• Developed and maintained courteous and effective working relationships
• Organized and detail-oriented with a strong work ethic
• Passionate about learning and committed to continual improvement
• Exercised leadership capabilities by successfully motivating and inspiring others
• Demonstrated a high level of initiative and creativity while tackling difficult tasks
• Proven ability to learn quickly and adapt to new situations
• Cultivated interpersonal skills by building positive relationships with others
• Conducted training and mentored team members to promote productivity and commitment to friendly service
• Observed packing operations to verify conformance to specifications
• Maintained database systems to track and analyze operational data
• Frequently inspected production area to verify proper equipment operation
• Gathered, organized and input information into digital database
• Developed effective improvement plans in alignment with goals and specifications
• Worked with team to identify areas of improvement and devised solutions based on findings
• Organized ongoing training programs for associates to help them stay informed about industry trends and best practices
• Developed a strong rapport with clients, leading to increased trust and repeat business opportunities
• Led regular team meetings to discuss progress updates, address concerns, and establish a cohesive vision moving forward
• Supported creation of detailed, technical financial models to value potential acquisition targets
• Supervised team members to confirm compliance with set procedures and quality requirements
• Contributed to strategic planning sessions aimed at improving overall company operations by providing insights from an Associate Team Leader perspective
• Mentored junior associates, resulting in accelerated professional growth and higher performance levels
• Held weekly team meetings to inform team members on company news and updates
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
• Educated staff on organizational mission and goals to help employees achieve success
• Established open and professional relationships with team members to achieve quick resolutions for various issues
• Mentored and guided employees to foster proper completion of assigned duties
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers
• Ensured timely progress updates to stakeholders, effectively managing expectations and maintaining open lines of communication throughout project lifecycles
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations
• Built strong relationships with customers through positive attitude and attentive response
• Resolved complex problems by employing critical thinking skills and collaborating with team members for effective solutions

1. Responsible for receiving inbound calls from UK clients and making hotel & Flight reservations.

2. After Sales support and customer service.

• Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
• Recorded accurate and efficient records in customer database
• Streamlined internal processes by working closely with operations teams, leading to increased efficiency within the organization
• Attained expert knowledge of industry competitors'' strengths and weaknesses, positioning our company''s offerings competitively in the marketplace
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions
• Maintained current knowledge of evolving changes in marketplace

• Conducted surveys to determine customer opinion of products and services.
• Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Enhanced customer satisfaction by resolving inquiries effectively and efficiently.