MEGHNATH SHARMA

• Developed and implemented operational plans to ensure the smooth running of technical operations.
• Managed a team of technical professionals in completing complex projects on time and within budget
• Ensured compliance with quality standards, policies, and procedures for all technical operations.
• Provided technical guidance and support for staff members in resolving operational issues.
• Reviewed existing systems and processes to identify areas for improvement and develop innovative solutions.
• Conducted regular audits of system performance to identify potential problems or areas of improvement.
• Coordinated with key stakeholders to ensure effective communication between departments during critical initiatives.
• Created detailed reports outlining project progress, budgets, milestones, risks.
• Implemented new technologies such as cloud computing to maximize scalability and cost savings.
• Served as an escalation point for customers having difficulties using products or services.
• Performed root cause analysis when errors occur within system processes or applications.
• Engaged with senior management regularly providing updates on project progress and results achieved.
• Identified opportunities for automation and process optimization to improve efficiency across teams.
• Assisted in developing training materials for new hires in order to ensure their success in the role.
• Involved in the following activities

o Network Implementation

o Account Management

o Operatioanl Support

o Network Troubleshoting

o Technical Escallation/Mentoring

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Assisted in recruiting, hiring and training of team members.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Trained new employees on proper protocols and customer service standards.
• Reduced operational risks while organizing data to forecast performance trends.

• Technical escalation for top tier accounts, Resolve prioritized incidents within time frame
  Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
  Assisted in the design of local area networks and wide area networks.
  Implemented security measures to protect data from unauthorized access or destruction.
  Conducted regular system audits to ensure compliance with established standards.
  Configured network equipment for installations, performed lifecycle refreshes and performed post-installation testing for turnkey services.

• Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
  Provided technical support to users experiencing difficulties with their networks.
  Evaluated new technologies for possible implementation into existing systems.
  Designed and implemented enterprise IP networking infrastructure according to clients' parameters.
  Provided high-level connectivity support for corporate and business partner systems.
  Researched and recommended network equipment and peripheral devices.
  Provided smooth communications by configuring LAN technology, wireless access points and controllers.
  Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
  Maintained production network according to company SLAs to fulfill agreed-upon client specifications.

• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Troubleshot complex multi-vendor network service provider issues.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Managed, tracked, and coordinated problem resolution and escalation processes.