Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MEGHRAJ SHARMA

MEGHRAJ SHARMA

HYDERABAD

Summary

Versatile manager with background in coordinating diverse team with skilled in strategic planning, operational improvement, and fostering collaborative environments.

Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes. Adapt in strategic planning and process improvements. Leveraged business administration expertise and employee mentoring to enhance team performance and customer relations, achieving significant business outcomes.

Overview

7
7
years of professional experience

Work History

Management Trainee

GENPACT
HYDERABAD
05.2019 - Current
  • Prepare an agenda for the team meeting, and discuss the previous day's highlights, achievements, quality and productivity statistics, product updates, conduct team-building exercises, etc. Set targets and goals for the current shift on quality, productivity, and SLA (Service Level Agreement). Discuss current performance, highlight top issues, and areas to act upon, and to implement with proper execution.
  • Mitigated business risks by working closely with team members, and assessing performance.
  • Document any compliance cases highlighted by the compliance teams, and take measures to ensure they are not repeated by educating the team.
  • Participated in cross-functional training programs to understand various business operations.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Supported various project management tasks, including planning, execution, and monitoring.
  • Analyzed business performance data and forecasted business results for upper management.
  • Participated in recruitment efforts, including interviewing and selecting candidates.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Assistant Manager of Operations

HDFC BANK
GANGTOK
08.2017 - 05.2019
  • Resolving the issues with banking services and accounts.
    Perform administrative duties.
  • Present financial services to customers according to their requirements.
  • Building an effective relationship with the customer.
    Worked as an Assistant Branch Manager, which included handling applications.
  • Operations like Oracle Flexcube managing customer service, providing core banking solutions, IBM Notes, CSP, and managing the stock workflow.
  • Customer-oriented approach to handling problems and service standards.
  • Ensured compliance with banking regulations when processing transactions.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Managing and meeting with customers for effective business output.
  • Reviewed customer applications for completeness and accuracy.
  • Provided guidance to customers regarding online banking features and functions.
  • Promoted and sold banking products and financial services.
  • Provided customer service by responding to emails and phone calls in a timely manner.
  • Issued debit cards and checks to customers upon request.
  • Identified suspicious activity or fraud attempts on customer accounts.

Education

MBA - Human Resources Management And Marketing 93.1 CGPA

INSTITUTE OF CHARTERED FINANCIAL ANALYSTS OF INDIA
GANGTOK SIKKIM
05-2017

Bachelor of Arts - English Literature

SIKKIM UNIVERSITY
GANGTOK SIKKIM
09-2013

Diploma In Computer Science - Computer And Information Systems

APTECH COMPUTER EDUCATION
GANGTOK, SIKKIM
09-2013

High School Diploma -

CENTRAL BOARD OF SECONDARY EDUCATION
GANGTOK, SIKKIM
08-2008

Skills

  • Process improvements
  • Strategic planning
  • Business administration
  • Employee mentoring
  • Business projections
  • Customer relations
  • Resource allocation

Languages

English
Upper Intermediate (B2)
B2

Timeline

Management Trainee

GENPACT
05.2019 - Current

Assistant Manager of Operations

HDFC BANK
08.2017 - 05.2019

MBA - Human Resources Management And Marketing 93.1 CGPA

INSTITUTE OF CHARTERED FINANCIAL ANALYSTS OF INDIA

Bachelor of Arts - English Literature

SIKKIM UNIVERSITY

Diploma In Computer Science - Computer And Information Systems

APTECH COMPUTER EDUCATION

High School Diploma -

CENTRAL BOARD OF SECONDARY EDUCATION

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