Mehair Tripathi

• Oversee the maintenance and repair of a diverse fleet of vehicles, ensuring operational efficiency and safety.
• Develop and implement comprehensive preventative maintenance programs to minimize downtime and extend vehicle lifespan.
• Manage a skilled team of technicians and support staff, providing training and guidance to enhance performance.
• Coordinate with various departments to effectively schedule and prioritize maintenance and repairs.
• Establish and maintain strong vendor relationships, negotiating contracts to secure quality parts and services.
• Monitor and track vehicle performance and maintenance records to ensure compliance with industry standards and regulations.
• Develop and manage the fleet maintenance budget, optimizing costs and resource allocation.
• Conduct regular inspections and audits of the fleet to identify areas for improvement and ensure compliance with safety standards.
• Implement and enforce maintenance policies and procedures to uphold operational efficiency.
• Analyze maintenance data to generate reports, providing insights for strategic decision-making.
• Stay current with industry trends and best practices to enhance maintenance strategies.
• Ensure the availability of necessary parts and equipment, facilitating timely repairs.
• Oversee the disposal and replacement of vehicles, ensuring compliance with environmental and regulatory standards.
• Develop and implement strategies to reduce maintenance costs without compromising quality.
• Ensure the cleanliness and organization of the maintenance facility to promote a safe and efficient work environment.
• Collaborate with the procurement team to source quality parts and materials for maintenance operations.

Service Planning:
• Maintained parts and oil targets for Area Offices (AO) and Zone Offices (ZO).
• Reported on growth and decline of different parts groups.
• Ensured model-wise engine oil availability at various networks.
• Analyzed accessory sales and consumption for better inventory management.
Dealer Service Revenue Growth:
• Achieved total service reporting targets.
• Realized 80% redemption of free services, 50% for paid services, and 65% for Annual Maintenance Contracts (AMC).
• Recovered 12% of lost customers through effective service strategies.
• Attained 100% target achievement for parts and engine oil.
• Developed processes to reduce dead stock at dealerships.
Customer Experience Index:
• Ensured complaint closure within 48 hours.
• Increased Customer Delight Quotient by 60%.
• Reduced customer complaints by 36%.
• Achieved 90% first-time right service for vehicles in workshops.
• Ensured 95% same-day delivery of vehicles.

• Resolving customer complaints quickly and efficiently and taking steps to ensure such complaints are avoided in future
• Managing the premium workshops located in Southern Zone
• Ensuring technical support through analytics and planned team coordination with the quality team and effectively implementing the service support tools to enhance the customer satisfaction
• Adoption and implementation of technologies to facilitate turn around and good customer experience
• Continuous monitoring of customer satisfaction though various process