Mehak

Key Responsibilities & Achievements:

• Fostering strategic partnerships with NGOs and hospitals across India to expand outreach and program visibility.
• Building relationships with prospective NGOs, encouraging participation in the HAH program through targeted meetings, and presentations.
• Serving as the primary organizational representative for the HAH program, interacting with hospitals, doctors, and NGOs to promote program objectives.
• Developing engaging social media content to raise awareness about the HAH Certificate Program, enhancing online presence, and community engagement.
• Maintaining detailed trackers and annual calendars to monitor program activities, schedules, and progress.
• Coordinating logistics for training sessions, ensuring seamless execution of events, including food, accommodation, and other arrangements.
• Collaborating with cross-functional departments and trainers to facilitate training efforts, promoting a cohesive, and effective program.
• Preparing and sharing quarterly progress reports, highlighting program achievements, and informing strategic decisions.
• Providing ongoing support and guidance to trainees throughout the program, ensuring a positive, and productive learning experience.
• Gathering and analyzing feedback from participants, evaluating training effectiveness, identifying areas for improvement, and informing program enhancements.

Key Responsibilities & Achievements:

• Reported directly to the CEO, contributing to high-level decision-making, and strategic initiatives.
• Led pilot projects from conception to successful implementation across pan-India locations, ensuring alignment with organizational goals and local needs.
• Spearheaded the establishment of a new center at AIIMS, managing cross-departmental collaboration, and operational logistics to ensure a smooth launch.
• Engaged and negotiated effectively with AIIMS personnel and medical professionals to secure the necessary approvals and support for new center operations.
• Managed vendor relationships, overseeing negotiations, and contract development to optimize supply chain resources and operational efficiency.
• Led the Delhi team in setting up and providing guidance for the successful running of the new center.
• Oversaw the fixed assets management for PAN India locations, working with Accounts and Finance teams to maintain compliance with established procedures and SOPs.
• Led the planning and execution of new projects, collaborating closely with the CEO.

• Collaborated with accounts and finance teams to share and review operational budgets.
• Monitored budget and expenses to ensure adherence to budgetary constraints.
• Managed annual budgeting and forecasting, optimizing resource allocation.
• Managed a new center independently, overseeing staff and outsourced personnel to ensure smooth operations.
• Delegated work to staff, setting priorities and goals.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Oversaw daily operations, maintaining efficiency and quality standards.
• Prepared detailed monthly and donor reports for senior management.
• Handled voucher creation, vendor relations, and inventory management to maintain operational efficiency.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Implemented and enforced safety protocols to ensure the well-being of families and compliance with organizational SOPs, policies, and protocols.
• Maintained up-to-date records of employee attendance.
• Led and mentored newly hired employees, providing comprehensive training on MIS, Infection Control, Family Management, SOPs, and Policies.
• Guided and provided insights to volunteers and interns on organizational values, objectives, and operations.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Conducted performance reviews for staff members.
• Established a new centre in Muzaffarpur by coordinating with cross-functional departments to ensure smooth operations. Also, I collaborated with partner hospitals and doctors to manage occupancy, and I negotiated with new vendors and suppliers.
• Negotiated contracts and agreements with vendors and suppliers to reduce costs
• Led the Muzaffarpur team in setting up and managing inventory, providing guidance for the successful running of the new centre.

• Observed admissions and discharge procedures, ensuring compliance with established protocols.
• Generated weekly and monthly reports, ensuring timely and precise submission.
• Assisted occupancy team by providing accurate data.
• Updated MIS and ensured data accuracy.
• Oversaw maintenance of registers, ensuring compliance with organizational standards.
• Managed visitor interactions efficiently.
• Implemented core values in daily operations.
• Planned and executed activities for children and families, ensuring engagement and satisfaction.
• Guided supervisors to enhance team performance and service delivery.
• Ensured centre operations adhered to established guidelines and standard operating procedures.
• Led the planning and execution of internal and external celebrations/events, working closely with supporting staff.
• Collaborated with treating doctors at partner hospitals to discuss special cases related to children's treatment.
• Guided and supported families during their child's medical treatment, providing necessary counseling or referring to professional counselors when needed.
• Managed centre operations to promote efficient and effective workflows.

• Spearheaded daily operations, ensuring seamless functioning, compliance with infection control protocols, and maintaining a clean and safe environment for pediatric cancer patients and their families.
• Provided empathetic support and guidance to families in crisis, fostering a supportive environment, and addressing their emotional, physical, and psychological needs.
• Collaborated with cross-functional teams, including center managers, administrators, and purchase managers, to drive efficient operations, resolve issues, and implement process improvements.
• Developed and implemented effective orientation and discharge processes, enhancing family satisfaction, and ensuring smooth transitions.
• Analyzed and addressed accommodation needs during hospital visits, ensuring timely interventions, and support.
• Maintained accurate and up-to-date records, reports, and databases, ensuring compliance with organizational policies and regulatory requirements.