Mehak Arora

Director - L&D Lead, Strategy & Capability Development

KPMG Resource Centre Private Limited

04.2011 - Current

Developed a fully functional L&D framework and bespoke training paths for 12 MFs, delivering learning solutions tailored to the maturity level of each geography, and the complexity of the work performed.
Responsible for delivering 200K annual technical learning hours for over 3,500 colleagues across the platform, across locations.
Spearheaded initiatives to improve team and individual performance, driving business success. Strengthened core employee skills through targeted development programs.
Head the Professional Qualification and Accreditation portfolio, including the market-leading ACCA program.
Led end to end deployment of technical programmes for audit professional across levels.
Successfully introduced 'My Metric' and the K Learn app—firmwide apps for performance and learning analytics—winning the CII Platinum Award, leading to efficiency and helping to reduce the cost of three FTEs.
Custodian of a ₹120 million INR annual budget for overall L&D, and qualification operations.
Created centralized reporting to support firmwide performance reviews and compliance submissions.
ISQM 1 implementation, specifically in the domains of intellectual resources, audit learning, and governance.
Led the implementation of an LMS, redesigning workflows to boost user adoption and minimize compliance violation.
Previous roles and responsibilities – April 2011 – September 2014.
People champion for 100+ staff.
Transitioned and scaled a UK-facing delivery team in Bangalore, hiring, training, and establishing KPI systems from the ground up.
Embedded inclusive leadership practices through the KPMG Network of Women, KNOW, and high-potential mentoring programs.
Led financial planning and governance activities, including budgeting, variance analysis, SOP development, and executive reporting. Streamlined billing processes and strengthened internal controls to enhance cost efficiency and compliance.