Mehak Chauhan
Chandigarh
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Analyst
Eclerx chandigarh
Chandigarh
11.2022 - 12.2025
- Managed customer queries through chat support with a focus on timely and accurate resolution
- Maintained high customer. satisfaction scores by providing clear and professional communication.
- Handled multiple chats simultaneously while meeting productivity and quality benchmarks.
- Followed company policies, procedures, and compliance standards.
- Escalated complex issues appropriately and ensured proper follow-up.
- Contributed to team goals and supported new team members when required.
Education
BBA - Tourism And Travel Management
HPU
Shimla 04.2001 -
MBA - Human Resources Management
LPU Distance Education
PunjabSkills
- Customer support
- Process improvement
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Customer relationship management
- Chat support
Timeline
Analyst
Eclerx chandigarh
11.2022 - 12.2025
BBA - Tourism And Travel Management
HPU
04.2001 -
MBA - Human Resources Management
LPU Distance Education