MEHAK GAUTAM

Professional with strong experience in quality assurance and risk management, prepared for this role. Skilled in identifying and resolving issues, ensuring compliance, and optimizing processes. Proven ability to work collaboratively within teams, adapting to changing needs and consistently achieving results. Known for analytical thinking, attention to detail, and effective communication.

• Honor of receiving various awards & recognition based on Commendable Performance
• Multiple callouts from internal & external stakeholders for CI ideas towards betterment of process and customer journey

Process Improvement Project

Successfully led and completed a Continuous Improvement initiative focused on enhancing operational efficiency and client satisfaction. The project delivered measurable outcomes through:

• Increased Accuracy: Streamlined processes and implemented quality checkpoints, resulting in a significant reduction in errors and rework.
• Reduction in Manual Hours: Automated repetitive tasks and optimized workflows, leading to a notable decrease in manual intervention and improved resource utilization.
• Improved Timeliness: Enhanced turnaround time by refining process dependencies and eliminating bottlenecks.
• Boosted Client Satisfaction: Achieved higher client satisfaction scores through consistent delivery, improved accuracy, and timely reporting.