Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
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Mehak Gupta

Mehak Gupta

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Seeking entry-level opportunities to enhance abilities while contributing to company growth. Excellent computer skills to troubleshoot technical issues and proficiency with Microsoft Office.

Overview

5
5
years of professional experience

Work History

RTA

Concentrix
Gurugram, Haryana
12.2023 - Current
  • Monitored real-time queues and made adjustments to staffing levels to meet service level agreements (SLAs) and operational targets..
  • Utilized workforce management software (mention specific software if applicable) to generate real-time reports for performance monitoring.
  • Communicated with team leaders and managers to provide insights and recommendations for improving efficiency and productivity.
  • Managed intra-day adjustments such as breaks, lunches, and off-phone activities to ensure adherence to schedules.
  • Implemented strategies to minimize call wait times and maximize agent utilization during peak periods.
  • Received recognition for consistently meeting or exceeding performance metrics and contributing to team success.

Advisor

GurugramConcentrix
Gurugram, Haryana
04.2023 - 12.2023
  • Provided high-quality customer service and support via chat, adhering to company guidelines and standards.
  • Handled escalated customer inquiries and complaints effectively, resolving issues promptly and ensuring customer satisfaction.
  • Achieved consistently high customer satisfaction scores.

Tutor

Coaching Centre
02.2020 - 01.2023
  • Encouraged students to ask questions about topics they did not understand.
  • Monitored student performance on assignments and assessments throughout the year.
  • Communicated regularly with parents and guardians regarding student progress.

Education

Bachelor of Science - Computer Science

Mata Sundri College For Women (DU)
12-2023

High School Diploma -

Rajkiya Pratibha Vikas Vidyalaya
06-2022

Skills

  • Computer Skills
  • Adaptability
  • Microsoft Office - Excel, Word, Powerpoint
  • Quick Learner
  • Mail handling
  • Active Listening
  • Programming Languages - Python and C
  • HTML, SQL, LaTeX

Affiliations

I have a passion for reading books, dancing, and watching anime, which fuel my creativity and provide relaxation. Occasionally, I also enjoy drawing, exploring new artistic expressions. These interests help me maintain a balanced and inspired life.

Languages

Hindi
First Language
English
Advanced (C1)
C1

Accomplishments

  • Received award from Client for best performance
  • Selected as RTA based on my performance.
  • Earned multiple certificates and medals in sports and other curricular activities.

Timeline

RTA

Concentrix
12.2023 - Current

Advisor

GurugramConcentrix
04.2023 - 12.2023

Tutor

Coaching Centre
02.2020 - 01.2023

Bachelor of Science - Computer Science

Mata Sundri College For Women (DU)

High School Diploma -

Rajkiya Pratibha Vikas Vidyalaya

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Mehak Gupta