Mehak Gupta
Gurgaon
Summary
Results-driven Program Manager with expertise in Project Delivery, Stakeholder Communication, and Risk Mitigation. Proven track record in enhancing learner retention and optimizing program performance metrics.
Overview
7
7
years of professional experience
Work History
Program Manager
Great Learning
09.2023 - Current
- Led end-to-end delivery of multiple concurrent programs impacting 1,000+ learners, managing timelines, milestones, dependencies, and day-to-day execution to ensure smooth delivery.
- Acted as the primary point of contact for internal teams, mentors, and learners, ensuring clear stakeholder communication, expectation alignment, timely issue resolution, and effective escalation management for high-impact issues.
- Proactively monitored program risks such as learner disengagement, delivery gaps, and operational bottlenecks; implemented mitigation and escalation plans that improved learner retention from 60% to 80%.
- Analyzed cohort-level data using Excel to identify performance gaps, engagement trends, and operational inefficiencies; drove corrective actions that increased program feedback scores from ~50% to significantly higher levels.
- Built and maintained trackers, dashboards, and weekly status reports to provide leadership with visibility into progress, risks, escalations, and outcomes.
Marketing & BD Manager
Legistify
06.2022 - 08.2023
- Managed multiple marketing and business development initiatives as structured projects, overseeing planning, execution, and delivery across teams.
- Coordinated with internal stakeholders to align timelines, priorities, and deliverables, ensuring campaigns were executed as planned.
- Conducted market and performance analysis to identify growth opportunities, generating 50+ qualified leads with ~20% conversion.
- Tracked campaign performance metrics and dependencies, improving execution efficiency and decision-making.
- Contributed to customer engagement and retention initiatives by incorporating feedback and stakeholder insights into ongoing projects.
Co-founder
Mehak Gupta Makeup Studio
11.2021 - 05.2022
- Planned and executed go-to-market and client acquisition initiatives, managing end-to-end delivery from ideation to execution.
- Tracked performance metrics, campaign timelines, and budgets to ensure efficient utilization of resources.
- Generated 300+ leads with a 30% conversion rate through structured campaign execution and continuous optimization.
Brand Ambassador
Delhi Duty Free Services Private Limited
03.2019 - 01.2021
- Assisted in training and onboarding initiatives, supporting team readiness and consistent delivery standards.
- Contributed to performance tracking and reporting to support operational decision-making.
Education
PGDM - Marketing
NMIMS
01.2022
B.com (Hons) -
Delhi University
01.2018
12th CBSE -
American Public School
Gurgaon01.2015
Skills
- Project Delivery & Execution
- Stakeholder Management & Communication
- Risk Identification & Mitigation
- Milestone & Timeline Tracking
- Cross-Functional Coordination
- Process Improvement & Optimization
- Data Analysis & Reporting
- Agile / Waterfall Fundamentals
- Jira / Excel / Google Sheets
Languages
- Hindi
- English (Fluent)
Timeline
Program Manager
Great Learning
09.2023 - Current
Marketing & BD Manager
Legistify
06.2022 - 08.2023
Co-founder
Mehak Gupta Makeup Studio
11.2021 - 05.2022
Brand Ambassador
Delhi Duty Free Services Private Limited
03.2019 - 01.2021
PGDM - Marketing
NMIMS
B.com (Hons) -
Delhi University
12th CBSE -
American Public School