Summary
Overview
Work History
Education
Skills
Timeline
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Mehak Rajpaul

Surrey

Summary

Dynamic professional with extensive experience in administration, sales, and retail operations. Proven ability to enhance workflows and drive efficiency while providing exceptional support to teams and clients. Expertise in resource optimization and strategic planning to boost profitability and operational scalability. Strong leadership skills demonstrated through successful recruitment, training, and management of retail teams.

Overview

6
6
years of professional experience

Work History

Store Manager

Tip Top Tailors
Surrey
03.2023 - 01.2025
  • Achieve the sales plan for the assigned store, and utilize online platforms to drive more sales.
  • Manage payroll and other store operating expenses according to the set plan.
  • Achieve key performance metrics, including, but not limited to: units per transaction, average transaction value, and CRM.
  • Ensure the store is consistently merchandised, and standards are maintained as per corporate directives.
  • Oversee the implementation of all store-related initiatives with attention to detail, and provide guidance and coaching in support of continuous improvement.

Store Manager

Suzy Shier
Surrey
10.2022 - 01.2023
  • Develop business strategies to raise our customers' pool, expand store traffic and optimize profitability
  • Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
  • Ensure high levels of customers satisfaction through excellent service
  • Complete store administration and ensure compliance with policies and procedures
  • Maintaining outstanding store condition and visual merchandising standards
  • Report on buying trends, customer needs, profits etc
  • Dealing with issues that arise from staff or customers (complaints, grievances etc)

Administrative Assistant/ Coordinator

MedPro Respiratory Care
Surrey
04.2021 - 09.2022
  • Scheduling work for field staff
  • Working with regional managers to ensure timely and appropriate service to clients
  • Coordinate activities, referrals and other information with the team
  • Providing assistance to customer service and billing department
  • Addressing and resolving client's concerns
  • Develop and maintain a filing system provide clerical support
  • Data entry

Senior Leader

Old Navy
New Westminster
04.2019 - 03.2021
  • Identified needs of customers promptly and efficiently.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Post Office Clerk

Shoppers DrugMart
Richmond
01.2020 - 03.2020
  • Operated mail processing equipment and manually sorted mail.
  • Help customers fill out change of address forms and reports for lost or stolen mail.
  • Sold stamps, services and packaging.
  • Utilized factors such as package shape and final destination to sort into correct bins for delivery.

Education

Masters of Business Administration -

University Canada West
Vancouver, BC
05.2020

Skills

  • Time Management
  • Verbal and Written Communication
  • Decision Making
  • Critical Thinking
  • Customer Service
  • Digital Marketing
  • Attention to detail
  • Telephone and email etiquette
  • Store Management and Maintenance
  • Strategic Thinking
  • Microsoft Office
  • Scheduling management

Timeline

Store Manager

Tip Top Tailors
03.2023 - 01.2025

Store Manager

Suzy Shier
10.2022 - 01.2023

Administrative Assistant/ Coordinator

MedPro Respiratory Care
04.2021 - 09.2022

Post Office Clerk

Shoppers DrugMart
01.2020 - 03.2020

Senior Leader

Old Navy
04.2019 - 03.2021

Masters of Business Administration -

University Canada West

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Mehak Rajpaul