Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Affiliations
References
Timeline
Generic

Mehak Sayyed

Mumbai

Summary

Dynamic sales expert with 5+ years in diverse sectors, specializing in revenue growth and client relationship management. Track record of surpassing sales goals and receiving client accolades from major companies like Sky and O2. Experienced in hospitality management, providing luxury service to high-profile clients while optimizing sales processes with CRM tools. Pursuing Financial Analysis Certification to strengthen data-driven decision-making capabilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Fraud Specialist

J.P. Morgan Chase
Mumbai
06.2024 - Current
  • Analyzed transaction data to identify potential fraudulent activities and patterns.
  • Monitored account activity for unusual behavior and flagged suspicious transactions.
  • Educated clients on fraud prevention measures and security best practices.
  • Utilized fraud detection tools to assess risks in real-time transactions.
  • Reviewed customer accounts, documents and electronic records to detect suspicious activities.
  • Performed data analysis to identify patterns or trends indicative of potential fraudulent activity.
  • Investigated and analyzed complex financial transactions for evidence of fraud.

Senior Associate

Capita India
Mumbai
05.2023 - 03.2024
  • Resolved customer complaints effectively and efficiently.
  • Collaborated with team members to improve service quality.
  • Assisted customers with inquiries via phone and email.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Sales Associate

Firstsource
Maharashtra
09.2020 - 01.2023
  • Negotiated prices and sales contracts.
  • Worked with fellow sales team members to achieve group targets.
  • Managed 50+ client accounts, consistently exceeding sales targets by 15%.
  • Identified customer trends and drove targeted upselling, increasing transaction value by 8%.
  • Designed tailored sales strategies, growing product sales by 20% year over year.
  • Generated revenue of over £14,000 within a month, exceeding the target requirements.
  • • Prioritized and acted swiftly to meet service level metrics, ensuring customer satisfaction and service excellence.

Food And Beverage Assistant

Trident Hotel Bandra Kurla
Mumbai
11.2019 - 08.2020
  • • Built and maintained positive relationships with restaurant patrons, enhancing the guest experience.
  • Delivered luxury guest experiences with a 95% satisfaction score.
  • Increased sales by 20% through effective upselling and customer engagement.
  • Responded to guest inquiries regarding service and menu items, providing informative, and friendly assistance.
  • Served as a hostess, managing essential reports and paperwork for efficient restaurant operations.
  • Cultivated and managed relationships with high-profile clients, including VPs, CEOs, and celebrities, delivering a flawless, personalized luxury service experience.

Education

Bachelor's degree - Business/Managerial Economics

Savitribai Phule Pune University
06-2022

High School Diploma -

S.M Shetty Jr. College
Mumbai, India
02-2019

Skills

  • Fraud prevention
  • Customer relationship management
  • Effective communication
  • Problem solving
  • Attention to detail
  • Fraud detection
  • Risk assessment
  • Adaptability and flexibility
  • Time management abilities
  • Financial Transactions Tracking
  • Multitasking capacity
  • Anti-money laundering
  • Negotiation skills
  • Verbal and written communication
  • Financial modeling
  • Investigative techniques

Certification

KPMG Financial Analysis Pro Degree with Imarticus Learning

Accomplishments

  • Chase Ace Excellence Award – recognized at J.P. Morgan for outstanding fraud resolution accuracy, and operational excellence
  • Client recognition during OJT (Sales) – awarded early recognition at First Source for achieving 28 broadband sales during training, generating approximately £14,000 in profit
  • Exceptional customer service praises – received multiple praises and rewards at Capita for achieving top-tier customer service promoter scores
  • Kudos for high-pressure excellence, commended at Oberoi Trident for delivering exceptional service as a fresher in a high-paced luxury environment

Languages

Hindi
First Language
German
Beginner (A1)
A1
English
Advanced (C1)
C1

Affiliations

  • Chase Ace Excellence Award – J. P. Morgan
  • Client recognition (£14,000 sales) – First Source
  • Exceptional customer service praises – Capita
  • Kudos for high-pressure excellence – Oberoi Trident

References

References available upon request.

Timeline

Fraud Specialist

J.P. Morgan Chase
06.2024 - Current

Senior Associate

Capita India
05.2023 - 03.2024

Sales Associate

Firstsource
09.2020 - 01.2023

Food And Beverage Assistant

Trident Hotel Bandra Kurla
11.2019 - 08.2020

Bachelor's degree - Business/Managerial Economics

Savitribai Phule Pune University

High School Diploma -

S.M Shetty Jr. College

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Mehak Sayyed