Mehak Sharma
Faridabad,HR
Summary
Highly organized and motivated Client Relations Manager with 3 years of experience in building relationships with clients and managing teams. Keenly equipped to provide tactical leadership, optimize processes, grow revenues through optimal utiliza and execute plans for completion.
Overview
3
3
years of professional experience
Work History
Assistant Client Relations Manager
Isentia
02.2023 - 11.2023
- Enhanced client satisfaction by consistently addressing and resolving concerns in a timely manner.
- Negotiated contract renewals with existing clients while identifying opportunities for upselling additional services or products.
- Collaborated with cross-functional teams to develop customized solutions for unique client challenges.
- Increased customer retention rates by providing exceptional service and support for all client needs.
- Conducted regular client feedback sessions, utilizing insights gathered to identify areas for enhancing the overall service experience.
Assistant Manager
Telstra
10.2021 - 02.2023
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Mentored a team of 11 individuals to enhance professional development and accountability in workplace.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Sales Consultant
David Jones
09.2020 - 08.2021
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Education
MBA - International Business Management
Macquarie University
Sydney, Australia09.2022
BBA - International Business
Amity University
Noida, India07.2019
Skills
- CRM Software (Salesforce, Siebel, Helpdesk)
- Proficient in Microsoft Excel, Microsoft Word, Outlook
- Customer Relations
- Account Acquisition
- Customer Portfolio Management
- New Business Development
- Training & mentoring
- Interpersonal Communication Skills
Accomplishments
- Supervised team of 11 staff members.
- Managed to get the store at top 10 Australia wide by accomplishing sales targets.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Assistant Client Relations Manager
Isentia
02.2023 - 11.2023
Assistant Manager
Telstra
10.2021 - 02.2023
Sales Consultant
David Jones
09.2020 - 08.2021
MBA - International Business Management
Macquarie University
BBA - International Business
Amity University
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