SAP
Naveen Kumar Tiwari
Assistant Manager (Sales)
Ludhiana
Overview
3
3
Languages
13
13
years of professional experience
7
7
years of post-secondary education
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary
A competent Marketing professional with 11+ years of experience in tyre trade is seeking mid-to-senior level assignments in Sales & Marketing domain with a leading organization.
A goal oriented seasoned professional with diverse experiences in Sales, Marketing, General Administration. An effective team player- E-Commerce Sales Strategies, Retail sales Strategies, Negotiations, Excellent Communication Skills both Written & Verbal, Market Assessment.
Timeline
Assistant Sales Manager
Ralson India Limited
02.2018 - Current
Executive Assistant
Ralson India Limited
04.2013 - 02.2018
Management Trainee - Sales and Strategies
Ralson India Limited
09.2012 - 04.2013
Assistant Manager
Axis Bank Ltd.
12.2011 - 09.2012
Sales Executive
Gulzar Motors Pvt. Ltd.
07.2011 - 11.2011
MBA in Marketing Management - Marketing Management
Punjabi University
07.2009 - 07.2011
MA in Economics - Economics
SCD Government College
07.2007 - 07.2009
BA in Economics - Economics
GGN Khalsa College
07.2004 - 07.2007
Skills
Strategic Planning & Execution
Work History
Assistant Sales Manager
Ralson India Limited
Ludhiana
02.2018 - Current
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Monitored competitors'' activities and adjusted tactics accordingly, ensuring competitive edge in market.
- Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
- Established performance benchmarks, setting clear expectations for team members, and regularly reviewing progress against set goals, driving continuous improvement within sales department.
- Achieved sales targets consistently by driving daily sales activities and managing sales pipeline effectively.
- Managed territory assignments for optimal coverage and maximized potential for reaching target customers.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within team''s performance metrics
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in brand.
- Streamlined internal processes for efficient communication between departments and better coordination of efforts.
- Assisted in development of annual sales forecasts, providing accurate projections for budgeting purposes.
- Implemented performance tracking systems to monitor individual achievements and identify areas for improvement.
- Assisted sales team with completing customer transactions and managing issues.
- Generated sales report to help upper management make effective decisions and sales plans.
- Managed and developed sales team.
- Designed innovative market strategy to boost market penetration, increasing Volume growth by 109% in Year 2022.
- Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals
- Boosted sales performance by implementing effective sales strategies and coaching team members
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within team performance metrics
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals
Executive Assistant
Ralson India Limited
Ludhiana
04.2013 - 02.2018
- Improved office efficiency by implementing new filing systems and document management processes.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for company.
- Assisted in development of company policies and procedures, contributing to more organized work environment.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as liaison between departments to facilitate effective communication throughout company.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Handled confidential and sensitive information with discretion and tact.
- Facilitated training and onboarding for incoming office staff.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Screened personal and business calls and directed to appropriate party.
- Wrote reports, executive summaries and newsletters.
- Took notes and dictation at meetings.
- Worked with senior management to initiate new projects and assist in various processes.
- Coordinated events and worked on ad hoc projects.
- Filed paperwork and organized computer-based information.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
Management Trainee - Sales and Strategies
Ralson India Limited
Ludhiana
09.2012 - 04.2013
- Consistently met or exceeded monthly sales quotas by diligently tracking progress against targets and adjusting tactics as needed to achieve results.
- Analyzed market trends to identify new business opportunities, resulting in higher revenue generation.
- Proactively sought feedback from clients to continuously improve service offerings and customer satisfaction levels.
- Strengthened relationships with existing customers through regular follow-ups, ensuring timely resolution of any issues or concerns they might have had about products/services offered.
- Conducted product presentations and demonstrations to potential clients, securing profitable deals.
- Conducted market research to assess customer needs and preferences.
- Executed marketing plans to support new product launches and promotions.
- Generated reports to track sales activity and performance.
- Participated in sales meetings and presentations to gain knowledge and insight.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Implemented systems and procedures to increase sales.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Assistant Manager
Axis Bank Ltd.
Moga
12.2011 - 09.2012
- First point of contact for customer services and resolving customer grievances & turning into customer delight.
- New Account Acquisition’s and in maintaining healthy relationships with existing customers.
- Increased Sales by Cross Selling Financial Products.
- Interbank relationship- Headed clearing & CMS services;
- ATM Cash Management.
Sales Executive
Gulzar Motors Pvt. Ltd.
Ludhiana
07.2011 - 11.2011
- Highest Sales in single day 10 cars sold.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Delivered exceptional customer service, resulting in high percentage of repeat business and client referrals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in high percentage of repeat business and client referrals
Education
MBA in Marketing Management - Marketing Management
Punjabi University
Patiala 07.2009 - 07.2011
MA in Economics - Economics
SCD Government College
Ludhiana 07.2007 - 07.2009
BA in Economics - Economics
GGN Khalsa College
Ludhiana 07.2004 - 07.2007
Software
MS OFFICE
Careerpath
- Ralson (India) Limited, Ludhiana, 09/01/12, Present, Assistant Manager, Sales, Responsible for Pan India cycle division replacement market Sales, and Collection., Managing team size of 120+ Sales staff in 31 branches and 10 C&F locations., Regular Market visits in Branches & C&F areas for market research and business developments., Core member for the Sales Force (BIZOM) Software integration and implementation with PAN INDIA branches for Sales functions for Cycle division., Conducting Sales Reviews of ZM's, BM's and SO's, and C&F, Sales Budgeting preparation and its adherence., Strong Relation with Sales Staff at Branch & C&F level., Daily coordination and follow-ups for committed sales of 31 Sale Depots, and 10 C&F., Ensure sales policies are properly implemented in the market., Strategies for E-commerce Sales at Amazon, Flipkart, and doing competition analysis., Price comparison of the competitors., Assistance to Business Head in drafting various sales policies/ promotional schemes on the inputs of RM/BM., Designed Various Sales data formats and daily sales follow-up's., To check Stocks on daily basis of the warehouses across India with Stock Ageing. so that old stocks are not stocked up in warehouses. To save holding cost, Ensure FIFO is followed., New Strategies to liquidate Dead Stock/Slow moving items.
- Ralson India Limited, Ludhiana, 04/01/13, 02/01/18, Executive Assistant to Managing Director, Coordinating with marketing team with strong hold in media planning and agency management., Assisting VP Marketing in formulating marketing strategies., Sales Reviews of ALL INDIA ZONAL MANAGER's & Branch Manager's., ATL activities- Digital ads, TV Ads, Newspaper Ads., Branding & Packaging as per market demand., Managing MD's schedules, fixing appointments, arranging meetings, conducting conference calls, keeping accurate records and organizing travels etc., Assisting MD in day planning., Conducting meetings with departments internally, prepare MOM and follow-up on it., Cross functional coordination with department heads on behalf of CMD., Travel Management- For internal as well as external stakeholders, arranging logistics, visas, tickets, foreign currency and hotel accommodations across the globe, Negotiations with the Hotels., Coordinating with HR department, placement agencies and walk- in contenders in conducting smooth interviews., Market Research, Products Sales.
- Ralson India Limited, Ludhiana, 09/26/12, 04/01/13, Management Trainee, Sales & Marketing, SALES PPC PRODUCTION COORDINATION.
- Axis Bank Ltd., Moga, 12/01/11, 09/25/12, Assistant Manager, Financial Products ~ Cross Selling ~ Customer Relationship Management ~ Banking operations-, First point of contact for customer services and resolving customer grievances & turning into customer delight., New Account Acquisition's and in maintaining healthy relationships with the existing customers., Cross Selling Financial Products., Interbank relationship- Incharge cheque clearing & CMS services;, ATM Cash Management.
- Gulzar Motors Private Limited, Ludhiana, 07/01/11, 11/30/11, Sales Executive, New Car sales of Maruti Suzuki and its accessories., Follow up with banks & financial organizations for car loans., Cordial relations with existing customers for generating referral business., Road Shows/Events for the promotion of the Car for lead generation.
Personal Information
- Hobbies: Active Marathoner, AFI certified Athletics COACH
- Father's Name: Mr. Arun Kumar Tiwari
- Date of Birth: 09/29/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Additionalcompetencies
- Market Research
- Analytical skills
- Brand Promotion
- Sales Promotion
- Customer Relationship
Projects
Ludhiana Beverages Pvt. Ltd, Ludhiana, 06/01/10, 07/01/10, 6 Weeks, Horizontal expansion of Coca Cola in Ludhiana Major Project for MBA, Impact of Smart Class in Schooling Education on Teachers & Students
Careerpath
- Ralson (India) Limited, Ludhiana, 09/01/12, Present, Assistant Manager, Sales, Responsible for Pan India cycle division replacement market Sales, and Collection., Managing team size of 120+ Sales staff in 31 branches and 10 C&F locations., Regular Market visits in Branches & C&F areas for market research and business developments., Core member for the Sales Force (BIZOM) Software integration and implementation with PAN INDIA branches for Sales functions for Cycle division., Conducting Sales Reviews of ZM's, BM's and SO's, and C&F, Sales Budgeting preparation and its adherence., Strong Relation with Sales Staff at Branch & C&F level., Daily coordination and follow-ups for committed sales of 31 Sale Depots, and 10 C&F., Ensure sales policies are properly implemented in the market., Strategies for E-commerce Sales at Amazon, Flipkart, and doing competition analysis., Price comparison of the competitors., Assistance to Business Head in drafting various sales policies/ promotional schemes on the inputs of RM/BM., Designed Various Sales data formats and daily sales follow-up's., To check Stocks on daily basis of the warehouses across India with Stock Ageing. so that old stocks are not stocked up in warehouses. To save holding cost, Ensure FIFO is followed., New Strategies to liquidate Dead Stock/Slow moving items.
- Ralson India Limited, Ludhiana, 04/01/13, 02/01/18, Executive Assistant to Managing Director, Coordinating with marketing team with strong hold in media planning and agency management., Assisting VP Marketing in formulating marketing strategies., Sales Reviews of ALL INDIA ZONAL MANAGER's & Branch Manager's., ATL activities- Digital ads, TV Ads, Newspaper Ads., Branding & Packaging as per market demand., Managing MD's schedules, fixing appointments, arranging meetings, conducting conference calls, keeping accurate records and organizing travels etc., Assisting MD in day planning., Conducting meetings with departments internally, prepare MOM and follow-up on it., Cross functional coordination with department heads on behalf of CMD., Travel Management- For internal as well as external stakeholders, arranging logistics, visas, tickets, foreign currency and hotel accommodations across the globe, Negotiations with the Hotels., Coordinating with HR department, placement agencies and walk- in contenders in conducting smooth interviews., Market Research, Products Sales.
- Ralson India Limited, Ludhiana, 09/26/12, 04/01/13, Management Trainee, Sales & Marketing, SALES PPC PRODUCTION COORDINATION.
- Axis Bank Ltd., Moga, 12/01/11, 09/25/12, Assistant Manager, Financial Products ~ Cross Selling ~ Customer Relationship Management ~ Banking operations-, First point of contact for customer services and resolving customer grievances & turning into customer delight., New Account Acquisition's and in maintaining healthy relationships with the existing customers., Cross Selling Financial Products., Interbank relationship- Incharge cheque clearing & CMS services;, ATM Cash Management.
- Gulzar Motors Private Limited, Ludhiana, 07/01/11, 11/30/11, Sales Executive, New Car sales of Maruti Suzuki and its accessories., Follow up with banks & financial organizations for car loans., Cordial relations with existing customers for generating referral business., Road Shows/Events for the promotion of the Car for lead generation.
Personal Information
- Hobbies: Active Marathoner, AFI certified Athletics COACH
- Father's Name: Mr. Arun Kumar Tiwari
- Date of Birth: 09/29/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Additionalcompetencies
- Market Research
- Analytical skills
- Brand Promotion
- Sales Promotion
- Customer Relationship
Projects
Ludhiana Beverages Pvt. Ltd, Ludhiana, 06/01/10, 07/01/10, 6 Weeks, Horizontal expansion of Coca Cola in Ludhiana Major Project for MBA, Impact of Smart Class in Schooling Education on Teachers & Students
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