Mehak Thakur
Customer Service Professional
Ramesh Nagar
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Senior Customer Service Associate
Foundever Gurgaon
02.2024 - Current
Date of Joining: February 26, 2023, till date.
Here, I'm working in an inbound process where we have to handle the transportation services of the vehicles from dealerships to their respective auctions.
Senior Customer Service Associate - Voice
Teleperformance Global Services Private Limited
06.2023 - 02.2024
- Date of Joining:June 19, 2023
- Date of Exit- February 13, 2024
- I used to handle customer queries via inbound calls.
- We used to try to provide FCR to our users.
- It was all related to their reservations, which includes alterations, cancellations, and changes in their plans.
Education
Intermediate -
CBSE ( Kendriya Vidyalaya)
New , India 01.2018 - 01.2020
High School - undefined
CBSE ( Adarsh Public School )
Skills
Complaint Handling
Customer Service
Customer Relations
Live chat support
Email Etiquette
Telephone Etiquette
Company Branding
Call Control
Call center experience
Customer Support
Quality Assurance
Conflict Management
Self Motivation
Selfanalysis
I am able to recognize company's needs for high profitability. Excel in self-directing and self-pacing. Excel in intercommunications and interactions.
Disclaimer
I hereby assure you that all the above information is true with all my knowledge.
Timeline
Senior Customer Service Associate
Foundever Gurgaon
02.2024 - Current
Senior Customer Service Associate - Voice
Teleperformance Global Services Private Limited
06.2023 - 02.2024
Intermediate -
CBSE ( Kendriya Vidyalaya)
01.2018 - 01.2020
High School - undefined
CBSE ( Adarsh Public School )
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