Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
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Meherdad Irani

Meherdad Irani

Risk Operations Manager
Mumbai

Summary

Organized and Customer-focused Consultant with 17 years of total work experience and over 12 years of experience in Supply Chain Management Consulting and Operations professional with a proven track record of developing talent, innovating solutions, reducing costs, and delivering on service. With strong analytical skills, high curiosity, ability to learn new concepts quickly, a proactive mindset, an aptitude for active listening and great communication skills.

Overview

17
17
years of professional experience
3
3
years of post-secondary education
4
4
Languages

Work History

Risk Operations Manager

GENERAL MILLS INDIA PVT. LTD
MUMBAI
02.2010 - Current
  • Encouraged stakeholders to approach assessments analytically and offer unique insights to bring new understanding to risk management programs.
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Employed strong program management skills to successfully define and manage ongoing initiatives designed to control Financial risks.
  • Instituted regular safety inspections and hazards management strategies to keep operations compliant.
  • Advised senior managers on policy strategies for reducing liability and preventing losses.
  • Executed end to end roadmap to achieve risk maturity milestones across organizational levels.
  • Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
  • Worked within Tableau to compile and review information with pivot tables and charts.
  • Devised new systems and specific processes to handle ongoing monitoring needs for potential risks.
  • Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.

CUSTOMER SERVICE AGENT

JP MORGAN CHASE & CO
MUMBAI
09.2008 - 01.2010
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Communicated with clients regarding account services, statements, and balances.
  • Provided primary customer support to internal and external customers.
  • Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.

PURCHASE EXECUTIVE

4004 INCORPORATED/UNI-SOURCE GROUP
MUMBAI
11.2007 - 08.2008
  • Negotiated with vendors to procure best prices and quickest service for equipment and supplies.
  • Consulted and advised department heads on equipment and supply decisions.
  • Worked closely with suppliers for service level agreement compliance and effective logistics support.
  • Facilitated continuous improvement programs to automate, delegate and eliminate tactical, non-value-added tasks.
  • Negotiated contracts to set prices, quality standards and cost-reduction targets for long-term operational success.
  • Directed preparation of purchase orders or bid requests to meet material needs for production operations.
  • Monitored supplier performance against contractual standards and implemented continuous improvement actions impacting costs and performance.

Cabin Crew Manager

GO AIRWAYS INDIA PVT. LTD.
MUMBAI
10.2005 - 05.2007
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Increased customer satisfaction by resolving issues.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Checked pay for personnel deserving jump, hazardous and other special considerations.
  • Assisted service members with completing forms to keep battalion paperwork accurate and current.
  • Oversaw routine and unplanned security searches, as well as regular facility and grounds patrols, to protect personnel and assets.
  • Maintained current knowledge of personnel strengths, completed training and tactical knowledge to effectively coordinate strategic and tactical plans.

CUSTOMER SERVICE AGENT

3 GLOBAL SERVICES PVT LTD
MUMBAI
04.2005 - 10.2005
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Communicated with clients regarding account services, statements, and balances.
  • Provided primary customer support to internal and external customers.
  • Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Addressed customer account discrepancies and concerns.

Education

Bachelor of Commerce - Accounting & Economics

University Of Mumbai
Mumbai
06.2002 -

Skills

    Risk mitigation

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Software

Tableau

SAP Ariba

Winshuttle

ServiceNow

Outlook 365

Google Cloud Platform

Languages

English
First Language
Hindi
Proficient
C2
Gujarati
Proficient
C2
Marathi
Advanced
C1

Timeline

Risk Operations Manager

GENERAL MILLS INDIA PVT. LTD
02.2010 - Current

CUSTOMER SERVICE AGENT

JP MORGAN CHASE & CO
09.2008 - 01.2010

PURCHASE EXECUTIVE

4004 INCORPORATED/UNI-SOURCE GROUP
11.2007 - 08.2008

Cabin Crew Manager

GO AIRWAYS INDIA PVT. LTD.
10.2005 - 05.2007

CUSTOMER SERVICE AGENT

3 GLOBAL SERVICES PVT LTD
04.2005 - 10.2005

Bachelor of Commerce - Accounting & Economics

University Of Mumbai
06.2002 -

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Meherdad IraniRisk Operations Manager