Summary
Overview
Work History
Education
Skills
Certification
Languages
Core Competencies
Career Highlights
References
Core Competencies
Career Highlights
Hi, I’m

Mehernosh Chhayela

Mumbai
Mehernosh Chhayela

Summary

Director of Operations | Business Growth Strategist | P&L Leader | Scalable Execution Across Sectors


Experienced and growth-focused executive with over 24 years of success leading business transformation, operations, and strategy across consulting, education, BPO/KPO, and corporate sectors. Proven expertise in building profitable enterprises, streamlining operations, and scaling growth across multiple regions. Skilled at aligning strategic goals with robust business frameworks, empowering cross-functional teams, and driving sustainable results.

Overview

26
years of professional experience
1
Certificate

Work History

Bombay Stock Exchange Institute

Faculty Member
07.2023 - Current

Job overview

  • Teach Management Consulting and Business Communication to aspiring professionals.
  • Developed content for Executive Program in Management Consulting.
  • Coach students to sharpen critical thinking and business articulation.

Self-employed

Business and Management Consultant
06.2021 - Current

Job overview

  • Partnered with firms like Axiomatic Ventures, Eurogroup Consulting, and Transource Asia Advisors to transform operational frameworks.
  • Advised SMEs on profitability improvement and distribution strategy using Lean Six Sigma methodologies.
  • Led consulting assignments for 3 multinational clients, optimizing operational efficiency and strategic outcomes.
  • Increased client revenue through effective sales strategy development and implementation.
  • Designed customized training programs to enhance employee skills and improve productivity levels.

Earlier Roles

Various Positions
03.1999 - 06.2021

Job overview

  • Held leadership and operational roles across
    education, BPO/KPO, and marketing sectors with
    organisations including CMS IT Services, Jetking
    Infotrain, IILD, Smmart, Stream Global, IBM,
    eClerx, Intercraft and Hindustan Unilever.
  • Built a strong foundation in client delivery, team
    leadership, and business development. Known for
    driving operational excellence and delivering
    results in fast-paced environments.

Education

Mumbai University
Mumbai, India

Bachelor of Commerce from Accounts & Taxation
11-2001

Skills

  • Strategic Planning and Business Development
  • Profit and Loss Management
  • Revenue Maximization
  • Team Leadership and Development
  • Market Expansion and Growth
  • Change Management
  • Corporate Governance
  • Negotiation and Relationship Building

Certification

  • Web Master's Certificate, World Wide Web Institute, Geneva
  • Generative AI for Business Leaders
  • B2B Go-to-Market Strategy: How to Transform Your Business

Languages

English - Advanced
Hindi - Advanced
Marathi - Intermediate
French - Intermediate
Gujarati - Intermediate

Core Competencies

  • Strategic Business Planning & Execution
  • P&L Management & Profit Maximization
  • Operational Excellence (Lean Six Sigma)
  • Business Development & Market Expansion
  • Change Management & Process Re-engineering
  • Cross-functional Team Leadership
  • Client Relationship Management
  • Go-to-Market Strategy

Career Highlights

  • Scaled a startup to ₹100 Cr in revenue within 5 years, earning two 'Leader of the Year' awards.
  • Launched 3 new products at a national training company, adding ₹13 Cr to the sales pipeline.
  • Expanded teams from 13 to 250+ across 6 cities.
  • Led consulting projects for 3 multinational corporations.

References

References available upon request.

Core Competencies

  • Strategic Business Planning & Execution
  • P&L Management & Profit Maximization
  • Operational Excellence (Lean Six Sigma)
  • Business Development & Market Expansion
  • Change Management & Process Re-engineering
  • Cross-functional Team Leadership
  • Client Relationship Management
  • Go-to-Market Strategy

Career Highlights

  • Scaled a startup to ₹100 Cr in revenue within 5 years, earning two 'Leader of the Year' awards.
  • Launched 3 new products at a national training company, adding ₹13 Cr to the sales pipeline.
  • Expanded teams from 13 to 250+ across 6 cities.
  • Led consulting projects for 3 multinational corporations.

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Mehernosh Chhayela