Hi, I’m
Mehernosh Chhayela
Mumbai
Summary
Director of Operations | Business Growth Strategist | P&L Leader | Scalable Execution Across Sectors
Experienced and growth-focused executive with over 24 years of success leading business transformation, operations, and strategy across consulting, education, BPO/KPO, and corporate sectors. Proven expertise in building profitable enterprises, streamlining operations, and scaling growth across multiple regions. Skilled at aligning strategic goals with robust business frameworks, empowering cross-functional teams, and driving sustainable results.
Overview
26
years of professional experience
1
Certificate
Work History
Bombay Stock Exchange Institute
Faculty Member
07.2023 - Current
Job overview
- Teach Management Consulting and Business Communication to aspiring professionals.
- Developed content for Executive Program in Management Consulting.
- Coach students to sharpen critical thinking and business articulation.
Self-employed
Business and Management Consultant
06.2021 - Current
Job overview
- Partnered with firms like Axiomatic Ventures, Eurogroup Consulting, and Transource Asia Advisors to transform operational frameworks.
- Advised SMEs on profitability improvement and distribution strategy using Lean Six Sigma methodologies.
- Led consulting assignments for 3 multinational clients, optimizing operational efficiency and strategic outcomes.
- Increased client revenue through effective sales strategy development and implementation.
- Designed customized training programs to enhance employee skills and improve productivity levels.
Earlier Roles
Various Positions
03.1999 - 06.2021
Job overview
- Held leadership and operational roles across
education, BPO/KPO, and marketing sectors with
organisations including CMS IT Services, Jetking
Infotrain, IILD, Smmart, Stream Global, IBM,
eClerx, Intercraft and Hindustan Unilever. - Built a strong foundation in client delivery, team
leadership, and business development. Known for
driving operational excellence and delivering
results in fast-paced environments.
Education
Mumbai UniversityMumbai, India
Bachelor of Commerce from Accounts & Taxation
11-2001
Skills
- Strategic Planning and Business Development
- Profit and Loss Management
- Revenue Maximization
- Team Leadership and Development
- Market Expansion and Growth
- Change Management
- Corporate Governance
- Negotiation and Relationship Building
Certification
- Web Master's Certificate, World Wide Web Institute, Geneva
- Generative AI for Business Leaders
- B2B Go-to-Market Strategy: How to Transform Your Business
Languages
English - Advanced
Hindi - Advanced
Marathi - Intermediate
French - Intermediate
Gujarati - Intermediate
Core Competencies
- Strategic Business Planning & Execution
- P&L Management & Profit Maximization
- Operational Excellence (Lean Six Sigma)
- Business Development & Market Expansion
- Change Management & Process Re-engineering
- Cross-functional Team Leadership
- Client Relationship Management
- Go-to-Market Strategy
Career Highlights
- Scaled a startup to ₹100 Cr in revenue within 5 years, earning two 'Leader of the Year' awards.
- Launched 3 new products at a national training company, adding ₹13 Cr to the sales pipeline.
- Expanded teams from 13 to 250+ across 6 cities.
- Led consulting projects for 3 multinational corporations.
References
References available upon request.
Core Competencies
- Strategic Business Planning & Execution
- P&L Management & Profit Maximization
- Operational Excellence (Lean Six Sigma)
- Business Development & Market Expansion
- Change Management & Process Re-engineering
- Cross-functional Team Leadership
- Client Relationship Management
- Go-to-Market Strategy
Career Highlights
- Scaled a startup to ₹100 Cr in revenue within 5 years, earning two 'Leader of the Year' awards.
- Launched 3 new products at a national training company, adding ₹13 Cr to the sales pipeline.
- Expanded teams from 13 to 250+ across 6 cities.
- Led consulting projects for 3 multinational corporations.
Similar Profiles
Vinay KoliVinay Koli
Assistant Manager at Bombay Stock ExchangeAssistant Manager at Bombay Stock Exchange
Sarvottam RanjanSarvottam Ranjan
Software Engineer- QA at Bombay Stock exchange (BSE)Software Engineer- QA at Bombay Stock exchange (BSE)
Raghav GargRaghav Garg
Assistant Manager– Listing Compliance & Operations at Bombay Stock Exchange LimitedAssistant Manager– Listing Compliance & Operations at Bombay Stock Exchange Limited
Bhoomi KumbhaniBhoomi Kumbhani
Clinical Physiotherapist at Umiya Physiotherapy ClinicClinical Physiotherapist at Umiya Physiotherapy Clinic
Diksha SinghDiksha Singh
Key Account (Project Management Office) at Brandola Marketing Solutions Pvt. Ltd.Key Account (Project Management Office) at Brandola Marketing Solutions Pvt. Ltd.