Mehnaz Abubacker
Leicester
Summary
Motivated and dedicated Healthcare Management Professional with a strong interest in healthcare quality management. Recently completed relevant academic training and work placements, gaining foundational experience in healthcare operations and patient care improvement. Passionate about ensuring high standards of care, enhancing patient safety, and driving continuous quality improvement initiatives. Eager to apply knowledge of healthcare regulations, quality assessment tools, and data-driven strategies to support the delivery of exceptional patient outcomes. Committed to learning and contributing to the advancement of healthcare quality within a dynamic team environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Work Placement (Business Administration)
Leicestershire Partnership Trust
08.2024 - 08.2024
- Observed the compliance monitoring process, including ensuring hospital operations adhered to NHS regulations and policies, maintaining documentation, and assisting with audits.
- Gained experience in handling patient information, ensuring confidentiality, and assisting with the organization and retrieval of patient records through electronic health management systems.
- Observed the management team’s administrative support, including scheduling meetings, preparing reports, and maintaining records to ensure operational efficiency.
- Learned how internal and external communications, such as phone calls, emails, and letters, were handled to maintain effective communication across departments.
Intern (Project Management)
ShopDoc -Digital Healthcare Startup
07.2022 - 09.2022
- Conducted in-depth research and surveys to identify potential partners for collaboration.
- Established and maintained contact with potential partners and parties, initiating negotiations and finalising terms and agreements.
- Monitored project progress closely against established objectives, timelines, and budgets to ensure successful execution.
- Actively participated in discussions with CEOs and co-founders, providing valuable insights to the Metaverse Architects team.
- Led recruitment-related discussions with CEOs and co-founders, contributing to the enhancement of the organization's recruitment strategy.
- Supported the Project Manager in coordinating events, activities, and other initiatives related to the startup.
- Provided regular updates and reports to the Project Manager.
- Collaborated with team members to coordinate project tasks and activities, facilitating seamless project management and delivery.
Intern (Healthcare Quality Assurance)
Aster Medcity Hospital
08.2021 - 06.2022
- Coordinated with the quality department for NABH and JCI re-accreditation.
- Conducted quarterly qualitative EMR audits for OP, IP, Discharge summary, and OT notes to identify non-compliances and perform a thorough analysis
- Compiled KPIs of various hospitals under the cooperate and compare the data against benchmarked standards.
- Identified non-compliances with the standard benchmarks in the KPI report.
- Created monthly PowerPoint presentations of KPI under the guidance of the group India Quality head
- Participated with quality analysts in the incident management process and actively collaborated with the team to streamline the process by developing an incident management committee
- Represented the quality department for various audits, including facility and safety audits, and internal audits
- Assisted external surveyors as a team member for JCIA and NABH surveillances
- Compiled internal audit evidence by cooperating with other departments
- Analysed various dashboards and assist in creating dashboards for the corporate.
- Assisted in applying for various awards for the hospital under the guidance of the Quality Head
- Executed administrative tasks to facilitate day-to-day operations.
Education
Master of Science - Healthcare Management
University of Leicester
United Kingdom01-2024
Bachelor of Science - Health Information Management
Manipal Academy of Higher Education
Karnataka, Kerala01-2022
Skills
- Operations management
- Time management
- Team collaboration
- Effective communication
- Gap analysis
- Database management
- PowerPoint
- Project management
- Eye for detail
- Identifying risks
- Teamwork
- Organisational skills
- Documentation and reporting
Certification
- International English Language Test Score (IELTS)- Academic
Overall Band Score: 7.0
Speaking:7.0
Reading:7.0
Listening: 6.5
Writing: 6.5
Additional Information
- References available upon request
- Not seeking visa sponsorships
Timeline
Work Placement (Business Administration)
Leicestershire Partnership Trust
08.2024 - 08.2024
Intern (Project Management)
ShopDoc -Digital Healthcare Startup
07.2022 - 09.2022
Intern (Healthcare Quality Assurance)
Aster Medcity Hospital
08.2021 - 06.2022
Master of Science - Healthcare Management
University of Leicester
Bachelor of Science - Health Information Management
Manipal Academy of Higher Education
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