MEHRAJ UDDIN DAR
Bengaluru
Summary
Over 14 years of experience in the IT industry, with 12 years dedicated to
working on the Salesforce platform. Expertise spans across key Salesforce
domains, including Lightning, Agentforce, Service Cloud, Sales Cloud, Health Cloud and Experience Cloud.
Dynamic Salesforce Tech Lead at Koch Industries with a proven track record in architecture ownership and team leadership. Expert in Apex and Salesforce integrations, I drive high-quality solutions and mentor developers, ensuring adherence to best practices. Successfully modernized legacy systems, enhancing performance and maintainability while fostering cross-functional collaboration.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Salesforce Tech Lead
Koch Industries
Bengaluru
11.2019 - Current
- Working as Salesforce Tech Lead, owning end-to-end technical design, delivery, and platform governance across multiple enterprise programs.
- Defined solution architecture for complex Salesforce implementations involving high-volume data processing, custom automation, and external system integrations.
- Architected and governed Salesforce–SAP integrations using REST and SOAP APIs, ensuring secure, scalable, and fault-tolerant communication.
- Designed asynchronous processing strategies using Queueable, Batch Apex, Platform Events, and Scheduled jobs to handle large data volumes reliably.
- Established metadata-driven and configuration-based frameworks, reducing hardcoding and improving system flexibility and long-term maintainability.
- Led technical design reviews, code reviews, and architectural walkthroughs, ensuring bulk-safe, governor-limit-compliant, and scalable implementations.
- Modernized legacy automation by migrating Workflow Rules and Process Builder to Flow, improving performance, control, and future readiness.
- Defined enterprise-grade security patterns using Named Credentials, OAuth, JWT authentication, and secure API access controls.
- Served as the primary technical escalation point for production issues, leading root-cause analysis and implementing preventative architectural fixes.
- Collaborated with product owners, business stakeholders, and integration teams to translate complex business requirements into clear technical blueprints.
- Played a key role in release planning, deployment strategy, and post-production support, improving overall delivery predictability and platform stability.
Salesforce Principal Consultant
IBM
11.2017 - 11.2019
- Served as Salesforce Module Lead, guiding a team of 3 developers across design, development, testing, and deployment phases.
- Designed and implemented custom Apex frameworks, REST-based integrations, and reusable service layers.
- Mentored junior developers, accelerating their growth in Salesforce best practices and architectural thinking.
- Delivered Provider Portal and Patient Portal using Salesforce Experience Cloud and Health Cloud, built with Lightning Aura Components.
- Implemented key functionalities, including Benefit Investigations, Drug Page Information, Insurance Coverage, Savings Program, Activity Monitoring, and Prescription Fulfillment.
- Developed a Hub Call Center Application for HUB agents, supported by Salesforce Service Cloud, to streamline patient support and manage prescriptions effectively.
- Worked extensively on integration between Salesforce and third-party applications, such as Vermedica, to enhance data exchange and functionality.
- Utilized APEX and Aura Components heavily to customize and optimize the solution.
- Focused on delivering a seamless user experience for both healthcare providers and patients, ensuring compliance with healthcare industry standards.
Salesforce Dev Support Engineer
Salesforce
12.2016 - 10.2017
- Assisted third-party developers in troubleshooting integrations with Salesforce APIs, Apex, Visualforce, and other Salesforce developer products, ensuring complete issue resolution through debugging and troubleshooting.
- Developed sample code, client libraries, and contributed to Open-Source projects, showcasing technical expertise and fostering community collaboration.
- Authored knowledge base materials to enhance operational efficiency while empowering and enabling the Salesforce developer community.
- Resolved complex customer service issues and managed customer expectations to achieve high levels of customer satisfaction.
- Built and maintained technical expertise in assigned product functionality areas, leveraging that knowledge to assist customers effectively.
- Designed and delivered technical training programs to enhance user understanding of Salesforce products and tools.
Senior Software Engineer
Wipro Technology
12.2011 - 12.2016
- Gained diverse experience by working on multiple projects across various technologies like Salesforce, Database Admin and Windows Admin
- Developed Salesforce solutions using Apex, Visualforce, workflows, approval processes, and early Lightning components.
- Implemented business automation aligned with Salesforce security and sharing models.
- Supported the full SDLC, including requirements analysis, development, testing, deployment, and production support.
- Taking on the role of Database Administrator in a specific project.
- Worked as a Windows Administrator in another project.
Education
MS - IT
VIT UNIVERSITY
01.2016
Bachelor - Computer Application
AMAR SINGH COLLEGE
01.2011
Skills
- Team leadership and mentoring
- Architecture ownership and design governance
- Code quality enforcement and best practices
- Technical decision-making and trade-off analysis
- Stakeholder communication and expectation management
- Production issue management and root-cause analysis
- Delivery planning and execution oversight
- Apex, Aura, LWC, Visualforce
- Agentforce
- Sales Cloud
- Service Cloud
- Experience Cloud
- Health Cloud
- GearSet, ANT
- Github, Intellij
- Salesforce Admin
- Data management
- Webservice and API Development
- Cross-functional collaboration
- Mentoring junior developers
- Salesforce integration
Certification
- Service Cloud Consultant
- Salesforce Certified Platform Developer 1
- Salesforce Certified Platform App Builder
- Salesforce Certified Administrator
Timeline
Salesforce Tech Lead
Koch Industries
11.2019 - Current
Salesforce Principal Consultant
IBM
11.2017 - 11.2019
Salesforce Dev Support Engineer
Salesforce
12.2016 - 10.2017
Senior Software Engineer
Wipro Technology
12.2011 - 12.2016
MS - IT
VIT UNIVERSITY
Bachelor - Computer Application
AMAR SINGH COLLEGE