Mehroz Chilwan

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Maintained adequate staffing to meet objectives within budget.
• Provided leadership during times of organizational change or crisis situations.
• Monitored staff performance and addressed issues.

Team leader in sales

Achievements - 30th August 2022 joined as a Team leader in sales,21st April 2023 promote as a sales manager 2 team leader are working under my supervision each team leader having team size of 15 members,Sep to nov 2022 promoted as assistant marketing manager.

Job Profile: Conceptualize & Execute ATL & BTL activations.Market Research & Competitor Analysis.

Develop the collaterals for Sales team,Vendor Management,Trade Marketing,Event Planning & New Product/Offer Launch.

• Developed and implemented sales strategies to increase market share.
• Identified and developed new markets for products or services.
• Created and presented monthly reports to management on sales performance.
• Managed daily operations of sales department, including supervision of staff members.
• Provided technical support for customers when needed, answering questions about product features and capabilities.
• Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
• Developed pricing strategies that would maximize profits while still remaining competitive in the market.
• Implemented process changes designed to streamline workflow within the department.

• Developed and implemented multi-channel digital marketing strategies.
• Created content for website, social media accounts, email campaigns and other digital channels.
• Monitored performance of campaigns using analytics software such as Google Analytics.
• Developed promotional materials for webpages, emails, newsletters and other digital mediums.
• Researched new technologies that could benefit the organization's digital marketing efforts.

• Managed accounts to ensure customer satisfaction and account retention.
• Developed and maintained positive working relationships with staff, customers, and vendors.
• Monitored store operations to ensure compliance with company policies and procedures.
• Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
• Built strong relationships with clients by providing exceptional customer service.

• Conducted initial phone interviews with potential candidates to assess their skills and qualifications.
• Drafted job postings for clients, posted them on various online platforms, and screened resumes.
• Organized and facilitated career fairs in order to source qualified candidates.
• Provided guidance to employers on interviewing techniques and selection criteria.
• Assisted in onboarding activities such as background checks, orientation sessions.
• Utilized social media networks for sourcing passive job seekers.