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MEHSAN KASERI
Business Development Manager
Dubai,Ajman UAE
Summary
To be associated with a progressive organization that gives scope to enrich and apply my knowledge and refined skills and to be a part of a team that dynamically work towards the growth of the organization. Knowledgeable and dedicated. Carry extensive experience as a customer service professional, well versed with working in digital marketing and in doing businesses with different customers, clients, sellers, providers and IT professionals. Solid team player with outgoing personality, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company's success. Specialized in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
2
2
Certifications
3
3
Language
Work History
Business Development Manager
Knowledgeplanet LLC
Bur Dubai, Dubai
02.2021 - Current
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Supported branch manager using Agressive sales & conversion skills, resulting in 60% increase in new business.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Increased sales by offering advice on purchases and promoting additional products.
Technical Support Associate
Dell
Hyderabad, Telangana
12.2018 - 12.2020
- Responded to over 100 support requests from end users every week.
- Analyzed HW and SW issues to identify troubleshooting methods needed for quick remediation.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Increased sales by educating prospects on benefits of products and services.
- Devised solutions to issues related to Systems,Applications,Software programs etc., working closely via phone, email, live chat and web teleconference.
- Delivered technical sales presentations to prospects and presented benefits and value of products
- Exceeded established sales goals and increased client retention
- Checked processes and assessed communications within CRM systems for efficiency.
Claims Associate
Hinduja Global Solutions
Hyderabad, Telangana
03.2017 - 12.2018
- Worked with LABCORP, Medicare and Medicaid
- Followed up with insured individuals premium and deductible payments.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Collected Required information from Insurance agencies & customers to complete claims and legal files.
- Examined claims forms and other records to determine insurance coverage.
- Managed over 50 customer claims and insurance calls a day.
Coordinator
Indo American Techno Play & High School
Hyderabad, Telangana
08.2015 - 09.2016
- Assessed student's abilities & recommended educational programs to highlight strengths.
- Reviewed and discussed new student's academic interests and goals.
- Implemented career counseling path mandated by state, working closely with teachers, parents and students.
- Used data to monitor progress and recommend solutions for improvement.
- Maintained positive relationships with students, faculty, alumni and administration.
- Provided weekly updates on digital marketing campaigns to management.
- Increased people engagement through social media.
Education
MBA - Human Resources & Business Management
Amjad Ali Khan College of Business Administration
Banjara Hills, Hyderabad 08.2016 - 08.2018
Bachelor of Commerce - Ecommerce And Accountancy
LN Gupta College Of Science & Commerce
Pathergatti, Hyderabad 06.2013 - 06.2016
CEC Undergraduate - Civics, Economics And Commerce
MS Junior College
Shahalibanda , Hyderabad 03.2011 - 04.2013
SSC - Secondary Education Affiliated To State Board
OS International School
Shaheen Nagar, Hyderabad 06.2007 - 03.2011
Skills
Skilled with performance optimization & consistency
Customer service expert
Possess great team management skills
Carry proficient relationship development & management skills
Quick thinker & Problem resolution expert
Adept with Technical issues identification, analysis, troubleshooting & resolution
MS office conventional & business specialist
Skilled with Applications, Desktop & Software diagnosis & support
Excellent interpersonal, written & verbal communication skills
Carry sales expertise & a zeal to meet desired targets & goals with track record of achieving & maintaining 100% quality & by complying the set deadlines
Good listening & Creative problem solving skills
Carry adept knowledge on Insurances, Sales, Digital marketing & HR management policies, their coverage & know how
Highly motivated & Passionate for success
Advanced Computer, HW, SW & Data recovery skills
Deft with Healthcare Common Procedures Coding System (HCPCS)
Adroit in providing excellent customer services over phone, email, chat & even with remote diagnostics for customer retention, business growth and success
Systems and software programs
Relationship building and rapport
New Business Development
Accomplishments
1. Accomplished 100% Quality in Claim analysis for three straight quarters with zero errors (HGS)
2. Achieved 100% Satisfaction scores from surveys for four quarters straight for the fiscal year 2019 with zero dissatisfied customers (Dell)
3. Recognized among top achievers for consistent performance in
meeting and exceeding quality targets & goals.
4. Achieved special recognition on thesis with Coca-Cola Pvt Ltd on job satisfaction of employees in an org. as part of the school internship.
5.Certified top rank holder in state level school and college literary tournaments.
6. Consistently met and exceeded monthly sales targets with efficiency (KP)
Certification
Diploma in Computer Applications
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Meditation and
Listening Music
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Business Development Manager
Knowledgeplanet LLC
02.2021 - Current
Technical Support Associate
Dell
12.2018 - 12.2020
Certified with thesis completion on Job satisfaction of employees at workplace in association with Coca cola India Pvt Ltd
03-2018
Claims Associate
Hinduja Global Solutions
03.2017 - 12.2018
Diploma in Computer Applications
12-2016
MBA - Human Resources & Business Management
Amjad Ali Khan College of Business Administration
08.2016 - 08.2018
Coordinator
Indo American Techno Play & High School
08.2015 - 09.2016
Bachelor of Commerce - Ecommerce And Accountancy
LN Gupta College Of Science & Commerce
06.2013 - 06.2016
CEC Undergraduate - Civics, Economics And Commerce
MS Junior College
03.2011 - 04.2013
SSC - Secondary Education Affiliated To State Board
OS International School
06.2007 - 03.2011