Learning how to learn, curious to solve issues with innovation & creativity, building network, practising mindfulness, leadership enthusiast, focused on productivity
Hi, I’m
Sheetal Mehta
AVP Learning And Development
Chennai
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
19 years of experience | Training Consultant | Investment Banking Learning & Development enabler | Content Development | Experiential Learning | CISI | Change Management | Creative | Mindfulness Enthusiast
Results-oriented professional with extensive experience as AVP Learning and Development. Proven track record of designing and implementing effective training programs to enhance employee performance and organizational growth. Strong leadership skills and ability to collaborate with cross-functional teams to achieve strategic business objectives. Committed to continuous learning and development to stay ahead of industry trends and deliver exceptional results. Seeking a challenging role to leverage my expertise and drive innovation in a dynamic work environment.
Overview
19
years of professional experience
6
years of post-secondary education
Work History
BarclaysChennai
AVP Learning and Development
05.2023 - Current
Job overview
- Lead Learning and Development initiatives for HR Transformation – Change Management global project at Barclays
- Collaborate closely with Technology and Designing teams as well as Global Training peers
- Design and develop content for the applications TTT project, ensuring alignment with project deliverables
- Oversee needs assessments and successfully implement and deliver the learning program
BNP ParibasChennai
Training Manager
04.2020 - 03.2023
Job overview
- Implemented Data Administration, Process Training, Asset Creation and Asset Pricing, and Fund Administration to accelerate the onboarding process for new employees
- Collaborated closely with internal business partners to ensure specific needs were met and learning strategies aligned with program objectives
- Conducted Needs Analysis, designed content, developed, delivered, implemented, and evaluated training methodology
- Collaborated with Subject Matter Experts to identify the training needs of the target audience and developed effective and measurable learning paths
- Restructured FTA modules to a web-based and virtual Instructor-Led Training (ILT) format
- Actively engaged in Corporate Social Responsibility (CSR) activities, uplifted services, connected with global trainers, and provided coaching-based solutions
- Digitalized training content through the use of web conference and video development tools such as WebEx, EPIPLEX, and CAMTASIA.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
State Street HCL ServicesChennai
Training Manager
01.2014 - 04.2020
Job overview
- Managed all aspects of training including governance, content development, facilitation, and delivery for 3000+ employees
- Built comprehensive training curriculum covering soft skills, technical skills, and domain knowledge in capital markets and investment banking
- Led Team Management, recruitment drives, idea generation, process improvements, coaching, training governance and risk awareness initiatives
- Partnered with internal stakeholders and external vendors like CISI, NISM, NSE and Great Lakes Institute of Management to deliver impactful external and industry certification programs
- Enhanced learning through innovative formats like simulations, business connects, and gamification
- Developed and implemented a comprehensive training programs that increased employee productivity by 20% and reduced turnover by 15%
- Led a team of trainers to design and deliver engaging learning materials, resulting in a 25% increase in employee satisfaction with training sessions
- Collaborated with cross-functional teams to identify skill gaps and develop targeted learning solutions, resulting in a 30% improvement in employee performance
MphasisBengaluru
Assistant Unit Manager
02.2011 - 12.2013
Job overview
- Assisted in development and implementation of policies, procedures, and regulations for unit operations
- Mentored an operations team of 17 in Investment Banking Brokerage operations and ensured productivity, quality, and performance through reviews, governance, and continuous improvements
- Transitioned employees from training to operations by building competencies and updating SOPs ensuring sufficient competency levels
TCS E-SERVE (Citigroup) UK Retail BankingChennai
Operations support
07.2006 - 04.2010
Job overview
- Provided operations support for Citi UK Retail Banking - handled resolutions, escalations, compliance and quality analyst, payment investigations on funds transfers, reconciliation
- Conducted trainings on retail banking operations and SWIFT transfers as Process Trainer from Nov 2009
HCL BPO SERVICESChennai
Senior Technical Support Specialist
10.2004 - 02.2006
Job overview
- Maximized use of hardware and software by training users and interpreting instructions.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Prepared references for users by writing clear operating instructions.
Education
Great Lakes Institute of ManagementChennai
MBA from Accounting And Finance
02.2015 - 02.2017
University Overview
- Awarded Best Student for Module 3 of Great Lakes Management program
ALM College, Madras UniversityChennai
B.C.A from Computer Applications
06.1999 - 04.2002
University Overview
- Completed professional development in Bachelor of Computer Applications
- Awarded 7th rank holder by Madras University in Hindi in 1st year
Chartered Institute of Securities & InvestmentsChennai
Operational Risk from CISI - OR
01.2017 - 01.2018
University Overview
- Completed professional development in Operational Risk
- Completed professional development in International Introduction to Securities and Investments
- Global Securities Operations
Skills
Training Needs Analysis, Content Development, E-Learning, Experiential Learning, Problem-Solving, Performance Improvement, Change & Project Management, Training Management, Consulting, gamification, performance coaching, Investment Banking product training, talent acquisition, employee engagement, Training governance, compliance, HR optimisation, assessment & evaluation, stakeholder management, learning strategies, performance analysis, skill development, Key performance indicators
undefinedAccomplishments
- Developed & governed 3-level project on Financial Reporting Internal Certifications
- Designed and set up Data Admin process training for Fund Administration
- Training Design based on ADDIE and Kirkpatrick model
- Coaching Business Associates- Effective Communication (verbal, listening, email etiquette, interpersonal)
- Facilitated induction, refreshers, OJT Trainings
- Designed interactive workbooks for knowledge retention
- Creative Training solution for knowledge retention by designing case studies, role plays, gamification, active participation in groups, discussions, business connects, audio learning, Visio, kinesthetic learning
- TNI- Designed, developed, facilitated based on analysis
- Conduct formal walk-through of training materials and make revisions with course development, as necessary
- Creating e-Learn training modules using Epiplex and digitalizing content using Camtasia
- Monitor employee progress throughout duration of training, provide coaching and developmental feedbacks
- Determine continuation of employment eligibility for employees through performance feedback process
- Trained candidates on Industry Certifications- CISI, NISM, NSE
Additional Information
- Best Trainer award for four consecutive years
- Rewarded Spirit of Winning Award, July 2012 & best CPO and Resolution Specialist - 2009- TCS E-Serve
- Selected as RJ - Mphasis Radio
- Chennai Recognized for sending weekly motivational stories across organization- “Tattva”
- Awarded the 7th Rank holder in Madras University for Hindi in 1999-2000 and for English in 1998
- Fun Fact: Designed for Miss Chennai pageant in 2002
Interests
Availability
See my work availability
Not Available
Available
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morning
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Timeline
AVP Learning and Development
Barclays
05.2023 - Current
Training Manager
BNP Paribas
04.2020 - 03.2023
Chartered Institute of Securities & Investments
Operational Risk from CISI - OR
01.2017 - 01.2018
Great Lakes Institute of Management
MBA from Accounting And Finance
02.2015 - 02.2017
Training Manager
State Street HCL Services
01.2014 - 04.2020
Assistant Unit Manager
Mphasis
02.2011 - 12.2013
Operations support
TCS E-SERVE (Citigroup) UK Retail Banking
07.2006 - 04.2010
Senior Technical Support Specialist
HCL BPO SERVICES
10.2004 - 02.2006
ALM College, Madras University
B.C.A from Computer Applications
06.1999 - 04.2002
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