Mehtab Shaikh
Mumbai
Summary
IT leader with extensive 14 Years of experience in IT solution design and risk assessment at DHL Freight Forwarding. Demonstrated success in managing diverse teams, enhancing compliance frameworks, and driving vendor risk management initiatives. Skilled in fostering relationships and mentoring, ensuring project success through strategic oversight and innovative problem-solving.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Global Senior Manager IT Infra, Information Security & Global Architecture
DHL Freight Forwarding
02.2018 - Current
- Managing overall IT Infra and Information security portfolio and which includes Global Solutions projects.
- Managing a team of 28 members, which includes IT PMO, InfoSec Team, Network Team, Solution Design Team, Application Support Team, License Management Team, IT Governance & Audit Team.
- Played a key role in regulatory compliance efforts and the development of control governance and metrics.
- Developed and maintained a comprehensive Third-Party Risk Management (TPRM) framework aligned with ISO 27001 standards ensuring vendor compliance.
- Managed Vendor Risk Management (VCRM) processes through ServiceNow, conducting due diligence assessments, identifying risks, and implementing mitigation plans.
- Managed vendor relationships through due diligence assessments, performance reviews, and proactive monitoring to ensure contractual compliance and security adherence.
- Developed and executed remediation plans with business partners and vendors to address audit findings, security issues, and non-compliance, mitigating ongoing risks.
- Leveraged continuous monitoring tools to track vendor compliance, generate reports, and provide actionable insights to senior management.
- Risk assessments, and continuous monitoring to ensure compliance
- Implemented risk mitigation strategies for high-risk vendors through regular audits, risk assessments, and continuous monitoring to ensure compliance
- Conducted vendor risk assessments using AI-powered tools (Mirato, OneTrust), assigned risk ratings (low, medium, high, critical), and generated security risk reports with Archer and Process Unity.
- Design and execute cost appropriate IT infrastructure architecture solutions to deliver technical and business architecture in projects/ programs.
- Perform and provide technical assistance for activities related to IT infrastructure architecture planning, designing, and engineering
- Integrate and depict communication IT infrastructure architectures, topologies, hardware, software, transmission, applications, and complete infrastructure configurations
- Worked closely with diverse teams to assess risks, governance, and compliance in technology environments.
- Recommend IT infrastructure performance criteria and measurement methods
- Interact with vendors to identify and/or purchase hardware and software
- Prepare documentation using the required standards, methods, and tools
- Study and resolve issues in day-to-day delivery and implement practices for IT infrastructure architecture focusing on increasing effectiveness and efficiency
- Execute technical project/ program management plans and processes for project delivery within agreed time, quality, and budgets
- Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
- Collaborates with IT teams to define/select solutions and determines the impact on current/existing technologies.
- Responsible for deliverables, monitoring, communicating statuses & issues and financial management of projects.
- Determines overall project plan, budget (TCO), structure, schedule, and staffing requirements for complex integrated IT Infrastructure Solutions. Understanding of IT infra hardware & software licensing.
- Helping the application and business teams for various requirement from infra team and providing the solutions.
- Managing the programme level risks and issues register.
- Build up a repository of project templates both technical and management to support the Project Managers – use examples from current and past projects to identify best practice.
- Responsible for capacity planning basis on current infra usage.
- Create and maintain comprehensive project documentation.
- SME for Global IT Infra Architecture and Information Security.
- BAU Activities: Budgeting & Utilization, Audit reporting, Creating monthly newsletters
IT Infra Project Delivery and Infosec Manager
Yes Bank Ltd.
07.2017 - 02.2018
- Ensured alignment of processes and policies with ISO 27001 and SOC 2 TYPE 2 frameworks, supporting internal and external audits and ensuring timely remediation of findings.
- Conducted risk assessments, developed risk management plans, and documented compliance processes in collaboration with stakeholders.
- Led onboarding/offboarding reviews and evaluated user access for compliance with least privilege and segregation of duties principles.
- Forecasts and manages project budgets and drives financial accountability for delivery of projects.
- Identifying and addressing improvement areas in information security management systems
- Issued audit reports, tracked remediation progress, and managed corrective action plans (CAPs) to ensure closure of audit findings.
- Collaborated with senior leadership to enhance governance frameworks and ensure alignment with evolving regulations, including GDPR and ISO 27001.
- Manages the delivery of large integrated IT Infrastructure solutions involving multiple stake holders. Does coordination with IT infrastructure domain owners and business.
- Actively manages the execution of the project, including assigning tasks to project staff, managing project scope and project finances, and ensuring the quality of deliverables.
- Manage agreed scope of project & ensure project meet the quality requirements. Solves complex, high impact project design, coordination problems.
- Ensures that all stakeholders are communicated with effectively and in a timely manner.
- Proactively leads and executes project risk management and mitigation.
- Manage huge IT infrastructure Pool fund. Share it with respective domain owners for IT purchases like hardware & software licenses.
Deputy Manager IT Infra Projects
HDFC Bank Ltd.
05.2014 - 07.2017
- Analyze all IT Project requirements (1000+ annually), solution engineering, security architecture review, design consulting, and solutions with TCO calculation in coordination with vendors, IT infra, security teams, and software licenses, including public cloud deployments.
- Define and create schedules, and Plan of Action, direct for projects by establishing SOW, WBS, PIC, and ensure the progression till closure with precise deliverables in defined cost, compliance, time schedule, and GRC control structure as per RBI.
- Analysis of all IT infra requirement in bank, requirement engineering, architecture review, design consulting and solutioning in coordination with application vendors, infra teams and IT Infra vendors, including public cloud deployments.
- Designing & implementing a comprehensive framework for public cloud adoption in HDFC bank with a secure, controlled and governance enabled public cloud services.
- Responsible for Hardware and Software procurement.
- Responsible Commission/Decommission of EOL RACK/BLADE servers across 3 Data.
- Responsible Raise and Implement Change/Release with proper POA and Rollback Plan and inspect the post changes along with the Vendor Team.
- Audit & Compliance management: Closure of Audit Reports: IT infra team is auditable under AI 3 (Acquire and implement) Audit from Internal Auditors, Where in TCO (Total cost of ownership), MOM, IRQ (Infar requirement questionnaire), Handover documents etc are auditable, which need to be strictly maintained.
Assistant Manager IT Infrastructure
Acreaty Management
12.2011 - 05.2014
- Responsible for various new IT Projects within the organization.
- Conducted Vulnerability Assessment for Servers, Network devices, and security Appliances.
- Performing Mobile Application Security Testing.
- Performing Network/Infrastructure Penetration Testing.
- Responsible for weekly project report.
- Responsible for coordination with multiple stakeholders and vendors across globe.
- Responsible for hardware procurement.
- Responsible for Bill of material confirmation based on requirement with respective teams.
- Responsible Asset Code Generation for new hardware.
- Responsible On license Deployment.(Middleware, Oracle, Microsoft licenses, Symantec etc)
- Responsible for network port opening ( Uni and BI )
- Responsible for Load balancer configuration.
- Responsible for 24
- 7 technical support.
- Inventory, Vendor management and procurement.
- Monitor and troubleshoot database backup.
Executive IT Infrastructure
Kellogg India Pvt Ltd
12.2010 - 12.2011
- Designed & Deployed IT Infrastructure Projects for Kellogg Company.
- Responsible for technical support (Laptop Desktop, IPhone, Blackberry)
- Responsible for end to end IT Infrastructure projects till closer closure.
- Responsible for projects coordination with multiple stakeholders and vendors.
- Responsible for hardware/software procurement.
- Meeting regularly with internal project teams and seniors to review status, make recommendations, and resolve problems.
- Responsible Asset Code Generation for new hardware.
- Responsible On license Deployment servers and Desktops.
- Responsible for incident management.
- Responsible for Change/Release management.
- Responsible for Hardware and Data Center EMC.
Education
BSC - Information Technology
MBA - Information Technology
PG - CyberSecurity Program
Skills
- Interpersonal relationships and mentoring
- Team building and leadership
- Positive and engaging communication
- Business acumen in BFSI, FMCG, and logistics
- IT solution design and ownership
- Enthusiastic problem-solving approach
- Self-motivation and objective achievement
- Analytical skills and risk assessment
Certification
- Project Management Professional PMP #2792862
- Cisco Certified Network Associate (CCNA)
- Microsoft Certified Solution Expert (MCSE)
- ITIL Foundation V3
- Microsoft Azure 70-533 (Implementing Infra Solutions)
- PRINCE2 FOUNDATION
- Qualys: (Vulnerability Management)
Accomplishments
- Dream Team Award (2010): Kellogg India - Received Dream Team Award in the year 2010 for the Successful DC Migration activity from Kellogg India.
- Exchange 2016 Migration (2020) - Received multiple global appreciation from higher management in DHL Freight forwarding to migrate exchange server 2010 to exchange server 2016 for 67k Users.
- DHL Global Freight And Forwarding - Received certificate of appreciation Of Award in the year 2024 for the Successful O365 Migration project from DHL.
- Awarded for Excellence in SharePoint Migration (2024) - Successfully led and completed the migration of 3,000 simple sites and over 800 complex sites to the new SharePoint platform, ensuring minimal downtime and seamless transition for all users.
Disclaimer
I hereby declare that all the information furnished above is true to the best of my belief
Timeline
Global Senior Manager IT Infra, Information Security & Global Architecture
DHL Freight Forwarding
02.2018 - Current
IT Infra Project Delivery and Infosec Manager
Yes Bank Ltd.
07.2017 - 02.2018
Deputy Manager IT Infra Projects
HDFC Bank Ltd.
05.2014 - 07.2017
Assistant Manager IT Infrastructure
Acreaty Management
12.2011 - 05.2014
Executive IT Infrastructure
Kellogg India Pvt Ltd
12.2010 - 12.2011
BSC - Information Technology
MBA - Information Technology
PG - CyberSecurity Program
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