Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Swapnil Mehta

Team Coach | Senior Trainer
Ahmedabad

Summary

Results-driven Team Coach with over 3 years of experience, including 1 year as a Senior Trainer, dedicated to driving team performance and achieving exceptional customer satisfaction. Skilled in coaching, mentoring, and strategic planning to elevate team productivity and knowledge. Committed to delivering impactful results through strong communication, leadership, and problem-solving abilities.

Overview

2025
2025
years of professional experience
17
17
years of post-secondary education
3
3
Languages

Work History

Senior Trainer

Communities Heritage Pvt Ltd.
08.2023 - Current
  • Mentored junior trainers, fostering professional growth and enhancing overall team capabilities.
  • Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
  • Product, Sales & Process Training. Additionally Soft skills & Professional decorum Training.
  • Developed assessment tools to measure individual learner progress and demonstrate overall program success.
  • Optimized training delivery methods using e-learning - developing tutorial videos, maximizing accessibility for remote employees.

Team Coach - Operations

Ascendum KPS Pvt Limited
3 2022 - 08.2023
  • Developed and facilitated training sessions on effective communication and conflict resolution, resulting in a decrease in workplace conflicts by 50% and an improvement in overall employee satisfaction scores.
  • Provided leadership, guidance, and support to individuals and teams, helping them achieve goals & maximize their performance.
  • Encouraged innovation and creativity among team members by hosting biweekly brainstorming sessions.
  • Improved team performance by implementing effective coaching strategies and setting clear goals.
  • Conducted weekly one-on-one coaching sessions with team members, leading to an improvement in customer satisfaction ratings and on their personal ratings as well.

Customer Service Representative - Escalation Management

Ascendum KPS Pvt Limited
03.2020 - 03.2022
  • Analyzing problems, coordinating with relevant teams, and driving resolution process to ensure timely and effective resolution.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Prioritizing and making critical decisions based on severity and impact of escalated issues.
  • Identifying trends in escalated issues, collaborating with cross-functional teams to implement process improvements, minimizing future escalations, and enhancing customer experience.
  • Maintain and analyze reports and metrics to track performance, measure key indicators, identify improvement areas, and provide actionable insights to management.

Intern Engineer

Hyundai Motors
01.2018 - 03.2018
  • Assisting in inventory management: Tracking parts inventory, ensuring accurate stock levels, and ordering parts as needed
  • Assisting in customer service: Responding to customer inquiries, providing information on parts availability, and assisting with selection of appropriate parts
  • Assisting in test drives: Coordinating test drives, accompanying customers during process, and addressing any questions or concerns
  • Assisting with customer inquiries: Responding to phone calls, emails, and walk-in customers, providing information about Hyundai vehicles, features, pricing, and promotions

Education

Bachelor of Engineering - Mechanical Engineering

Silver Oak College of Engineering & Technology
06.2015 - 05.2018

AutoCAD 2015 - CAD Technology

Khodiyar CAD Center India Private Limited
09.2015 - 11.2015

Diploma of Engineering - Mechanical Engineering

Sigma Institute of Technology & Engineering
09.2011 - 05.2014

Secondary School Certificate - undefined

New English Higher Secondary School
Himatnagar, Gujarat
05.2000 - 03.2011

Skills

Training, Mentoring and Development

Accomplishments

  • Academic Project 2018, Automatic Solar Sprayer for Agriculture Purpose, Team Leader, An automatic solar sprayer for agricultural purposes is a system that utilizes solar power to operate a spraying mechanism for crop protection and irrigation. This type of sprayer is designed to reduce the manual effort required for spraying and increase efficiency in agriculture.
  • Design & Development of an 'All-Terrain Vehicle' 2017, Jr. Team Leader, Documentation Manager and CAD Head, Designing and developing an all-terrain vehicle (ATV) requires careful consideration of various factors, including the vehicle's intended purpose, terrain conditions, performance requirements, and safety considerations.
  • Employee of the Month, Achieved Employee of the month for the best CSR- Escalation Management for the month of August 2021.
  • SAE Collegiate Club of Silver Oak College - Team SparkX 2017, CAD Engineer Assist | Documentation
  • Champions @ ATV 4.0 GTU Techfest
  • Podium @ Mega ATV Championship 2017
  • 10th Overall @ Enduro Student India 2017
  • BAJA 2017: 5th Acceleration | 3rd Suspension and Traction

Timeline

Senior Trainer

Communities Heritage Pvt Ltd.
08.2023 - Current

Customer Service Representative - Escalation Management

Ascendum KPS Pvt Limited
03.2020 - 03.2022

Intern Engineer

Hyundai Motors
01.2018 - 03.2018

AutoCAD 2015 - CAD Technology

Khodiyar CAD Center India Private Limited
09.2015 - 11.2015

Bachelor of Engineering - Mechanical Engineering

Silver Oak College of Engineering & Technology
06.2015 - 05.2018

Diploma of Engineering - Mechanical Engineering

Sigma Institute of Technology & Engineering
09.2011 - 05.2014

Secondary School Certificate - undefined

New English Higher Secondary School
05.2000 - 03.2011

Team Coach - Operations

Ascendum KPS Pvt Limited
3 2022 - 08.2023

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Swapnil MehtaTeam Coach | Senior Trainer