Mehul Kaushik
Senior Customer Service Representative
Delhi
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service representative position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Senior Customer Service Upselling Representative
Concentrix
Gurugram
06.2019 - 11.2022
- Excellent communication skills, both verbal and written.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
12th - Commerce
Kendriya Vidyalya
Rohini Sector 8, Delhi 04.2015 - 06.2016
Bachelor Of Business Administration - Commerce
Gurugobind Singh Indraprasth University
Narela Delhi 08.2016 - 12.2019
Skills
Customer service abilities
Inbound Customer Service
Efficient customer service expert
Customer service understanding
Customer service and engagement
Effective customer service
Adherence to high customer service standards
Customer service support
Timeline
Senior Customer Service Upselling Representative
Concentrix
06.2019 - 11.2022
Bachelor Of Business Administration - Commerce
Gurugobind Singh Indraprasth University
08.2016 - 12.2019
12th - Commerce
Kendriya Vidyalya
04.2015 - 06.2016