Mehul Kaushik

Senior Customer Service Representative

Delhi

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service representative position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

years of professional experience

years of post-secondary education

Work History

Senior Customer Service Upselling Representative

Concentrix

Gurugram

06.2019 - 11.2022

Excellent communication skills, both verbal and written.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Answered constant flow of customer calls with minimal wait times.
Responded to customer requests for products, services, and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Handled customer inquiries and suggestions courteously and professionally.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Education

12th - Commerce

Kendriya Vidyalya

Rohini Sector 8, Delhi

04.2015 - 06.2016

Bachelor Of Business Administration - Commerce

Gurugobind Singh Indraprasth University

Narela Delhi

08.2016 - 12.2019

Skills

Customer service abilities

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Timeline