Mehul Rahangdale
Nagpur
Summary
Highly skilled Senior Support Engineer with in-depth experience in managing complex technical issues, providing customer service and implementing solutions to ensure seamless operations. Strengths include strong problem-solving skills, exceptional ability to work under pressure and excellent communication. Previous roles involved significant contributions to operational efficiency through streamlined processes and improved system functionality.
Overview
6
6
years of professional experience
Work History
Senior Support Engineer (MES)
Smart Controls India Pvt Ltd
Nagpur
12.2021 - Current
- My work is to give support to the client on MES (Manufacturing Executive System), in which we are the first point of view for the customer to contact.
- Troubleshooting and resolving the issues raised by clients.
- Identifying and escalating the critical issues to the appropriate teams for resolution.
- Gathering new requirements from the clients and delivering them to the Team.
- Provided technical support and troubleshooting for customers' hardware, software, and network issues.
- Maintained customer service standards by resolving escalated customer inquiries in a timely manner.
- Developed and implemented strategies to improve system reliability and performance.
- Managed multiple projects simultaneously while providing excellent customer service.
- Performed software installations and upgrades to operating systems and key applications.
- Monitored system performance metrics to ensure optimal uptime availability.
- Provided training for junior support engineers on best practices for troubleshooting common issues.
- Provided remote troubleshooting and support for software and hardware problems.
Technical Support Engineer (MES)
CEAT Tyre's
Nagpur
12.2019 - 12.2021
- Worked in SQL, Simatic IT Portal, and Plant Digitalization Process, along with also having experience of Monitoring Servers and Applying Provisions to have the best experience to Maintain Database servers, with support to the client on-site level.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
- Diagnosed hardware failures using appropriate tools such as multimeters or logic analyzers.
- Developed documentation of customer's technical environment including network topology diagrams and asset inventories.
- Managed multiple projects simultaneously while meeting deadlines.
- Deployed software packages across the enterprise via automated deployment tools.
- Provided remote assistance to end-users when needed.
- Resolved complex technical problems through root cause analysis techniques.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Collaborated with teams to solve technical customer problems across product suites.
- Collaborated with developers to resolve recurrent faults.
- Recommended system enhancements and upgrades to support evolving business needs.
- Participated in continuous education programs to stay current with emerging tech trends and tools.
Application Support Engineer
Swastik System's
Nagpur
09.2018 - 11.2019
- Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
- Analyzed and monitored system performance metrics such as CPU utilization, memory usage and disk space.
- Investigated customer reported problems related to software applications and identified solutions to resolve them.
- Created detailed documentation for new or existing applications in order to facilitate user understanding and adoption.
- Participated in regular meetings with stakeholders in order to discuss current challenges or potential solutions.
- Resolved escalated tickets related to application support within agreed upon SLAs.
- Provided training sessions for users regarding the use of key enterprise-level software applications.
- Conducted root cause analysis to identify basis of application problem.
- Identified, debugged, and fixed system bottlenecks and problems.
- Provided technical support and training to users and internal teams.
- Documented application changes and worked on version control using tools like Git.
Education
BCA -
SARVAPALLI Radhakrishna University
Bhopal01.2021
High School Diploma -
BALAJI JUNIOR COLLEGE(CBSE)
Nagpur01.2017
10th - English
ST CLARET SCHOOL(CBSE)
Nagpur01.2015
Skills
- MES Support
- Siemens PLC
- Technical Support
- Application Support
- Query resolution
- Troubleshooting and Configuration
- Database Query Support
- Siemens Opcenter
- Infrastructure monitoring
- Customer Support
- Incident resolution
- Malfunction tracing
- Project Coordination
- Team Management
- Technical Analysis
- Software Testing
Languages
- English
- Hindi
- Marathi
Sociallinks - Linkedin
https://www.linkedin.com/in/mehul-rahangdale-511918bb/
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2
Timeline
Senior Support Engineer (MES)
Smart Controls India Pvt Ltd
12.2021 - Current
Technical Support Engineer (MES)
CEAT Tyre's
12.2019 - 12.2021
Application Support Engineer
Swastik System's
09.2018 - 11.2019
BCA -
SARVAPALLI Radhakrishna University
High School Diploma -
BALAJI JUNIOR COLLEGE(CBSE)
10th - English
ST CLARET SCHOOL(CBSE)
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