High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Ass. Store Manager
Aditya Birla Fashion & Retail Ltd (Pantaloons)
08.2022 - Current
Fully accountable for all the operational activity in the store and providing clear leadership to the team and leading by example in all areas of the business
Working hard to ensure that all store and company sales targets, operations goals and policies are met
Day to Day review of Operational Parameters and goals
Briefing & Distribution of work as per the requirement amongst the team
Coordinating planning team and WH for inventory management
Adopt different strategies to achieve the goal of target achievement and reduction of cost
An Eye on Effective administration of overall Store operations
Conducting regular survey of Customer to enquire the needs and feedback and work on area of improvement
Involvement in various activity to improve the staff’s interest and to set the organization as Best Place to Work
Taking effective training to the staff to improve the knowledge and make them ready for the next level.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Reported issues to higher management with great detail.
Regular tracking & Controlling unknown losses of Store
Driving and delivering store Key Performance Indicators (KPI's).
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Department Manager
Pantaloons
09.2019 - 08.2022
Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
Department Manager
Pantaloons
04.2017 - 08.2019
Department Manager
Pantaloons
11.2015 - 04.2017
Fashion Assistant
Pantaloons
05.2013 - 11.2015
Optimized retail presentation standards through continuous monitoring of floor layouts, leading to enhanced in-store experience for customers.
Attained a streamlined workflow between departments by collaborating closely with production teams during garment development stages.
Achieved consistent growth in clientele through excellent communication skills, building rapport with each client during consultations.
Coordinated successful fashion events, including runway shows and product launches, showcasing the latest collections.
Education
B.Com. - Financial Accounting
Saurastra University
Rajkot
01.2011 - 05.2013
MBA (Pursuing) -
Skills
Excel, SAP,PowerPoint
Customer Relations
Store Organization
Areas Of Interest
Working With Excel
Gathering knowledge
Phone
9913855042, 9723767600
Currentjob
GANDHIDHAM, Gujarat, India, Aditya Birla Fashion & Retail Ltd (Pantaloons), Store Manager.
Senior Manager- Non-Apparels, Mens & Kids Wear at Reliance Retail Ltd- Avantra by TrendsSenior Manager- Non-Apparels, Mens & Kids Wear at Reliance Retail Ltd- Avantra by Trends