Mehul Seran Reddy
Vadodara,GJ
Summary
A competent professional with nearly 22 years of rich experience in Retail Store Operations, and Customer Service. Managing business worth INR 65 Crore annually. A keen strategist with expertise in administering operations with key focus on top-line & bottom-line profitability by ensuring optimal utilization of resources. Expertise in administering retail stores of 40,000+ sq. ft. with store strength of 120+ manpower with involvement in sales & business development operations and attaining the pre-designated business targets. Played a key role in facilitating the start-up of operations, set up of 7 supermarkets and one of the biggest hypermarket across Gujarat. Excels in conceptualizing & implementing strategy for category segmentation & assortment planning for each marketplace. Skilled in managing areas involving security and safety with a proven record of unprecedented accomplishments. Experience in providing value added customer service by resolving customer issues & ensuring their satisfaction with product and service norms. Hands-on exposure in managing sales & marketing / business development activities, analyzing market trends & establishing healthy business relations with clients. An effective communicator with excellent relationship management skills and strong analytical, problem-solving & organizational capabilities.
Overview
22
22
years of professional experience
4
4
Languages
Work History
Sr Store Manager
Reliance Retail Ltd
03.2022 - Current
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
- Maintained quality through training and coaching during daily activities.
- Promoted business strategy by implementing improvements based on guest feedback.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Initiated community outreach programs to foster positive relationships with local organizations, ultimately increasing brand visibility and generating goodwill among potential customers.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Jio mart Online quick commerce setup and operations handelling over 1200+ orders a day and complete analysis of portal with cash and banking at EOD.
Sr. Store Manager
Future Retail Ltd. (Big Bazaar)
08.2009 - 02.2022
- Joined as ASM at Bharuch and was promoted to Store Manager, Vadodara and then promoted to Senior Manager
- Managing Large Format Stores with a team of 120+ members
- Planning, directing & maintaining efficient store operations; assigning, evaluating the work performance of personnel assigned to store and maintaining clean & safe environment
- Steering P&L of the store efficiently by matching and controlling heads as per business
- Devising, organizing, & directing ordering processing (SAP Based) in a timely and accurate manner
- Designing and deploying sales & marketing strategies, programs and content to improve sales opportunities
- Checking MPM of Food, GM and Fashion on a daily basis
- Driving marketing initiatives to achieve business goals & managing frontline sales team to achieve the same
- Coordinating with retail outlets, production, quality and dispatch departments for delivery & distribution of stock; managing stock and ensuring maintenance of stock report
- Conducting CCPI (perpetual inventory correction)
- Initiating new ventures to maximise sales from different channels
- Developing & improving process to maximize customer satisfaction and efficiency
- Ensuring speedy resolution of queries and grievances, maintaining excellent relations with clients to generate avenues for additional business
- Assuring customer satisfaction by maintaining excellent TAT for delivery and standard service quality norms; managing shop floor interaction with customers for effective resolution of grievances and obtaining feedback
- Awards & Accolades:
- Achieved highest Customer Entry and Service Achievers in 2019
- Accomplished YTD lowest Damages and Defectives in zone 2018
- Received Excellency Award for Store Warehousing and SOP’s in 2018
- Recognised as:
- Highest Customer Loyalty Programme achievers in Big days 2018
- Highest achievers in zone Fashion, Homeware and Luggage
- Highest achievers in zone Electronics, F&W store Hygiene and Audits
- Acknowledged with Best Visual Merchandising in West Zone Award in Spark 2017
- Achieved highest Growth in Food in Zone Spark 2017
- Conferred as Pathh Pradarshak for Best Profitable Site in Zone 2016
- Winner of:
- “Jo Bola So Kiya” contest 2016 of store private brands launched by VP
- Zubaan Ke Pakke Contest in 2015
- Acknowledged with Best Category Display and Hygiene in 2014
Business Development Head
REI 6TOTEN Retail Ltd.
04.2009 - 08.2009
Divisional Head Food
Aditya Birla Retail Ltd.
09.2007 - 03.2009
Cluster Manager/Store Opening Team
Piramyd Retail Ltd.
03.2007 - 09.2007
Cluster Manager
Adani Retail Ltd.
01.2004 - 03.2007
Education
DMTMP (Diploma in Manmade and Textile Manufacturing and Processing) -
01.2000
Skills
Strategic Planning
Timeline
Sr Store Manager - Reliance Retail Ltd
03.2022 - Current
Sr. Store Manager - Future Retail Ltd. (Big Bazaar)
08.2009 - 02.2022
Business Development Head - REI 6TOTEN Retail Ltd.
04.2009 - 08.2009
Divisional Head Food - Aditya Birla Retail Ltd.
09.2007 - 03.2009
Cluster Manager/Store Opening Team - Piramyd Retail Ltd.
03.2007 - 09.2007
Cluster Manager - Adani Retail Ltd.
01.2004 - 03.2007
S.T.E.R.S (Mantra) - DMTMP (Diploma in Manmade and Textile Manufacturing and Processing),
Trainings Attended
- Store Guru
- Store Mahaguru
- Sexual Harassment
- Conflict Management and Customer Resolution
- Payback Loyalty Programme