MEHUL SINGHAL
NEW DELHI
Summary
Motivated IT support technician seeks new position in dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. Brings attention to detail and dedication to technical improvement in each job. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
IT Support Consultant
IBM
06.2021 - Current
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Drive enhanced performance figures for the IT team and department to meet stated management expectations and relevant standards.
IT Support Consultant
Wipro
07.2019 - 06.2021
- Learned from IT professionals how to meet the support needs of a fast-paced technology company serving over 100,000 clients around the world.
- Discovered innovative solutions to common and exceptional problems identified on help tickets assigned by the team supervisor and/or departmental manager.
- Communicated with company representatives and vendors to identify computer products that would support and enhance departmental and company operations.
- Documented support interactions for future reference.
- Provided support to users learning new technology assets to support existing operations and to make possible workflow expansion.
Education
Bachelor of Technology - Computer Science And Engineering
A.P.J ABDUL KALAM TECHNICAL UNIVERSITY
LUCKNOW , UTTAR PRADESH07.2019
Skills
- User support and troubleshooting
- Software installation
- Service schedule coordination
- Programming languages: Java, Python, SQL
- Attention to detail
- Conflict resolution
Profession Relevant Skills
- Assisting users in person and remotely with their concerns.
- Utilizing technical training to resolve concerns related to software functionality.
- Providing online support to users.
- Working in a team-oriented environment.
Languages
English
Bilingual or Proficient (C2)
Hobbies and Interests
Outside of work, I like jogging and mountain biking along nearby trails. I also participate in park restoration and cleanup efforts to make local recreational spaces more inviting for other community members. I frequently volunteer as a dog walker at the local animal shelter, too.
Timeline
IT Support Consultant
IBM
06.2021 - Current
IT Support Consultant
Wipro
07.2019 - 06.2021
Bachelor of Technology - Computer Science And Engineering
A.P.J ABDUL KALAM TECHNICAL UNIVERSITY
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