SQL, Microsoft Suite, HTML, JAVA, C
Mehvish Ansari
Sr. Representative (Sales Support)
Hyderabad
Summary
Results-driven professional with 3 years of experience in Sales Operations and 4 years as a Sales Consultant, skilled at optimizing workflows, coordinating cross-functional teams, and delivering customer-focused solutions in fast-paced environments. Proven ability to align products and services with client business objectives, manage data-driven reporting, and improve customer satisfaction and operational efficiency. Consistently driven to enhance customer satisfaction through proactive communication and timely issue resolution.
Strong background in collaborating with global stakeholders, prioritizing multiple projects, and maintaining precision under tight deadlines—key qualities essential for managing content servicing and distribution workflows. Proficient in CRM platforms (Salesforce), SQL-based dashboard creation, media data annotation, and delivering insightful presentations to support strategic decision-making. A consultative, customer-first mindset combined with exceptional organizational and analytical skills, dedicated to ensuring accurate content preparation and timely delivery for broadcast and streaming platforms.
Overview
7
7
years of professional experience
1
1
Certification
2
2
Languages
Work History
Sr. Representative (Sales Support)
Dell International Services
02.2022 - Current
- Coordinate large-scale order fulfillment workflows for US-based clients, ensuring timely processing and system updates across internal platforms (Salesforce).
- Collaborate daily with cross-functional stakeholders, including Functional Leads, Analysts, and Account Managers, to ensure data accuracy and readiness for downstream processes.
- Support process governance by auditing sales rep performance, documenting best practices, and communicating deviations for resolution.
- Build team-wide reports and visually engaging flyers to share insights, reinforce key updates, and improve internal communication and training materials.
- Design and maintain custom dashboards and reports using SQL and internal analytics tools to track key performance indicators (KPIs), analyze sales data, uncover trends, and deliver actionable insights that support strategic decision-making by leadership.
- Act as a liaison between technical teams and business units during user acceptance testing (UAT) of new tools and features, ensuring usability and operational alignment.
- Escalate and resolve critical issues with internal teams, documenting solutions and ensuring smooth handoffs across departments.
- Mentor junior staff and new hires on internal systems, tools, and policies, fostering knowledge transfer and process adherence.
- Maintain high levels of accuracy, customer satisfaction, and organizational alignment under pressure in a target-driven environment.
- Actively pursuing knowledge in Artificial Intelligence (AI) to understand emerging technologies, enhance automation opportunities, and stay ahead of evolving business and content operations trends.
- Perform annotation and tagging of audio and visual data to support training datasets, enhance content discoverability, and improve metadata accuracy for internal systems and tools.
- Deliver timely resolution of service requests and escalations to enhance customer satisfaction, reduce turnaround time, and contribute to overall process quality and service excellence.
Sales Specialist
Dell International Services
08.2018 - 02.2022
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased sales revenue by developing and implementing strategic sales plans.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.Acted as a trusted advisor to customers by consulting on how Dell's products and services align with client needs and business objectives, delivering personalized and solution-oriented recommendations.
- Ensured accurate and timely communication of product and service options to internal and external stakeholders, improving overall engagement and alignment with customer goals.
- Identified upsell and cross-sell opportunities based on in-depth analysis of customer needs, contributing to service optimization and alignment with long-term strategic goals.
- Collaborated with account managers and enterprise teams to route large or complex opportunities, supporting seamless handover and accurate forecasting.
- Achieved high standards across key performance indicators (KPIs) including:
Revenue generation
Inbound conversion rates
Customer satisfaction
Margin per unit
Service revenue per unit - Combined technical product knowledge with clear communication to support customer understanding and confidence, mirroring the version tracking and stakeholder updates required in content servicing roles.
- Supported internal workflows and system processes by ensuring all customer interactions were documented accurately, aiding in future servicing and data-driven decision-making
- Consistently focused on driving customer satisfaction by understanding client challenges, providing timely solutions, and aligning offerings with business objectives, contributing to long-term loyalty and retention.
- Monitored and analyzed sales and service data to identify productivity trends, performance gaps, and opportunities for process improvement, resulting in optimized customer engagement strategies.
- Prepared and delivered data-driven presentations to internal stakeholders and team leads, translating complex performance metrics into actionable insights that supported business decisions.
Education
MBA -
OSMANIA UNIVERSITY
04.2001 -
Bachelor of Science - Computers
Maitreyi Degree College
04.2001 -
Skills
Relationship building
Performance analysis
Project management
Customer Service
CRM proficiency
Technical Support
Microsoft Powerpoint
Problem Solving
MS Excel
Team collaboration and leadership
Data Processing
Excellent written and oral communication
Customer Relationship management
SQL
Data Research and validation
Software
Certification
Salesforce Administrator
Timeline
Salesforce Administrator
05-2023
Sr. Representative (Sales Support)
Dell International Services
02.2022 - Current
Sales Specialist
Dell International Services
08.2018 - 02.2022
MBA -
OSMANIA UNIVERSITY
04.2001 -
Bachelor of Science - Computers
Maitreyi Degree College
04.2001 -
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