Jibin John
Senior Technology Business Systems Consultant (Senior AVP)
Hyderabad,Telangana
Summary
Confident AVP skillful at managing customer engagements, streamlining business processes and overseeing implementation of customized solutions. Self-motivated natural leader with over 17 years of experience designing effective business solutions and leading 20-member team in project execution. In-depth knowledge of best business practices and processes.
Overview
18
18
years of professional experience
10
10
years of post-secondary education
Work History
Senior Technology Business Systems Consultant (Sr AVP) – Enterprise Payments Operations
Wells Fargo
Hyderabad
4 2022 - Current
- Lead in Establishing a Payments Command Center for the Bank
- Lead in developing the application -PCC Dashboard and providing business requirements to the technology team
- Lead 15 application releases for PCC and signify authority on these releases
- Created Business Workflow for PCC
- Leading Incident management for India Location
- Responsible for creating and updating service level agreement
- Lead in creating the Standard Operating Procedure for the team
- Managing PCC India – Alert Monitoring and Incident Management team
- Lead in managing the Controlled Start of Day for the payments platforms during CHIPS ISO 20022 implementation
- Transitioned Multiple process from the Onshore site
- Training Lead for PCC globally
- Lead in establishing Executive reporting
- Designed and managed Ad hoc reporting during ISO 20022 implementation
- Managed multiple stakeholders as part of Incident Management for Payments
- Lead in Creating BCP plan in collaboration with the BCP coordinators
- Lead in prioritizing the functionalities as per the PCC Road map
- Leading initiative for streamline incident management process
- Designed and implemented Validation plan for AI Model integration in PCC
- Leading initiative to streamline incident management reporting across operations and technology
- Simplified and presented the Payment Platform infrastructure Schematic to operationally consumable format
- Lead in implementing contingency process for Executive reporting.
Vice President (Grade -J) – Global Payment Operations
Bank of New York Mellon
Chennai
11.2021 - 04.2022
- Managing GIA team of 17 staff across 2 locations (Pune & Chennai)
- Team is responsible for processing manual payments for Institutional clients
- Managing ACH team of 10 staff across 2 locations (Pune & Chennai)
- Team is responsible for ACH Processing and Investigations function
- Responsible for multiple MIS across Global Payments Operations & Treasury services
- Managing Top 5 institutional clients and to standardize the process for better client experience
- Transition Co-Ordinates for ACH
- Responsible to identify process which can be transitioned to India.
Assistant Vice President (Grade -602) – Wholesale Payments Operations
JP MORGAN SERVICES INDIA (P) LTD
Bangalore
05.2008 - 10.2021
- Managing all priority 1 incidents for Wholesale payments operations related to Technology, Operational or External failures which has or potentially leads to firms financial, clients and regulatory impacts
- Managing client communication in case of client impacts due to a Priority 1 incidents
- Managing Regulatory reporting due to any incidents
- Managing incident communication to various lines of business and senior management team
- Responsible for Senior management reporting
- Managing a team of 10 members who are responsible for monitor applications alerts related to payment processing, Real time payment processing, Liquidity, Cash management and SWIFT messaging
- Responsible for coordinating Root cause analysis post any P1 incidents
- Designing and performing of RAMP (Risk and Audit mitigation program) for the team
- Global training coordinator for incident management.
Senior Associate –US MORTGAGE OPERATIONS
Infosys BPO (P) LTD
Bangalore
05.2006 - 05.2008
- Volume and FTE capacity planning
- Allocation of work based on volume and criticality of work
- Reviewing the trend analysis of the team performance based on Quality, Volumes, Productivity, Escalations and Compliments
- Training and developing the new and current staffs
- Responsible for maintaining all the Standard Operating Procedures
- Point of contact for queries related to Foreclosure review unit
- Validating all the US related property which is referred for Foreclosure before sending it to Attorney
- 2 FTE saves were provided as a part of System Automation Project.
Education
Master of Business Administration - International Finance
ISBM
Mumbai 03.2008 - 03.2010
Bachelor of Commerce - Accounting And Taxation
MG University- Kerala
Kochi 06.2003 - 06.2006
ICAI - The Institute of Chartered Accountants of I - Accounting
The Institute of Chartered Accountants of India
Kochi, India 06.2003 - 06.2004
Senior School Certificate Examination - Commerce
SBOA Public School
Kochi 06.2001 - 07.2003
Secondary School Examination - 10th
SBOA Public School
Kochi 01.2000 - 06.2001
Skills
Incident Management
Performance Building
Training & Development
Project Management
System Monitoring- Alerts
US Dollar Domestic Investigations
Cash management
Global Liquidity
Global Payment processing
Real time Payment processing
Sanction Screening
Incident Management
Personal Information
- Date of Birth: 08/22/1985
- Marital Status: Married
Languages
English
Advanced (C1)
Hindi
Intermediate (B1)
Malayalam
Bilingual or Proficient (C2)
Timeline
Vice President (Grade -J) – Global Payment Operations
Bank of New York Mellon
11.2021 - 04.2022
Assistant Vice President (Grade -602) – Wholesale Payments Operations
JP MORGAN SERVICES INDIA (P) LTD
05.2008 - 10.2021
Master of Business Administration - International Finance
ISBM
03.2008 - 03.2010
Senior Associate –US MORTGAGE OPERATIONS
Infosys BPO (P) LTD
05.2006 - 05.2008
Bachelor of Commerce - Accounting And Taxation
MG University- Kerala
06.2003 - 06.2006
ICAI - The Institute of Chartered Accountants of I - Accounting
The Institute of Chartered Accountants of India
06.2003 - 06.2004
Senior School Certificate Examination - Commerce
SBOA Public School
06.2001 - 07.2003
Secondary School Examination - 10th
SBOA Public School
01.2000 - 06.2001
Senior Technology Business Systems Consultant (Sr AVP) – Enterprise Payments Operations
Wells Fargo
4 2022 - Current
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