Meka Sai Krishna
Hyderabad-
Summary
Dedicated and results-driven professional with 4 + years of experience .Focused Fraud Analyst with highly developed skills that truly shine when identifying anomalies and teaming up with staff members for brainstorming purposes. A valuable and committed professional with dynamic communication and interpersonal skills. Ready to take on a new role with a company where a strong work ethic and calm demeanor will be appreciated.
Overview
6
6
years of professional experience
Work History
Fraud Officer
HSBC
Hyderabad
02.2023 - Current
- Participated in the development of fraud risk management policies and procedures, ensuring comprehensive coverage.
- Provided court testimony for civil and criminal fraud cases and answered all questions truthfully.
- Maintained up-to-date knowledge of fraud trends, techniques, and regulatory requirements affecting the industry.
- Takes ownership and initiative to complete necessary research and customer follow-up or to direct the customer to the appropriate department/team for effective resolution of investigation.
- Engaged with customers to validate information, authorize legitimate transactions, and cancel suspicious transactions.
- Mastery of all fraud procedures and to continuously provide high quality processing.
- Performed failure, variation and root cause analyses to establish quality control measures.
- Monitored suspicious activity on customer accounts, identified potential fraud and reported findings to management.
E Support Officer
Knoah solutions
Hyderabad
09.2020 - 02.2021
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Led weekly team meetings to communicate business updates and review team performance.
- Educated customers on best practices for avoiding fraud and provided guidance on how to spot suspicious emails or other indicators of possible scams.
- Maintained up-to-date knowledge of current financial regulations related to fraud prevention and detection.
- Monitored customer accounts for unusual behavior or irregularities that may indicate fraudulent activity.
- Coordinated with law enforcement and other external agencies to support fraud investigations and prosecutions.
- Developed various fraud prevention strategies, including creating new internal policies and procedures.
- Implemented anti-fraud measures such as identity verification protocols and real-time alerts on high-risk transactions.
- Reviewed and analyzed customer account activity to identify any fraudulent activities.
Associate
Tech Mahindra
Visakhapatnam
01.2019 - 12.2020
- Experience in creating row level security in Power BI
- Hands on experience in developing Power BI data model Expert in creating and developing Power BI Dashboards into rich look.Developing visual reports, dashboards and KPI scorecards using Power BI desktop.
- Conducted data collection, cleaning, and preprocessing to ensure accuracy and reliability of datasets.
- Generated reports summarizing key insights from data analysis projects.
- Created graphs and charts detailing data analysis results.
- Created visualizations using tools like Tableau and Power BI to communicate findings to non-technical stakeholders.
- Engaged with external vendors and consultants on data integration projects.
- Prepared detailed reports and presentations summarizing analytical findings.
- Extracted data to build metrics or create dashboards, tracking success toward KPIs.
- Cleaned and manipulated raw data.
- Created interactive dashboards for visualizing data insights in Tableau.
- Used statistical software to analyze and process large data sets.
- Provided technical support to team members on data-related issues.
- Supported the maintenance and optimization of data storage systems.
- Documented findings from exploratory data analysis activities in technical documents.
- Utilized SQL for querying and extracting relevant data from large databases.
- Implemented data quality control measures to maintain integrity of analysis.
- Updated and maintained databases with current information.
- Analyzed large datasets to address strategic and operational business questions.
- Built visualizations that enabled users to quickly interpret results from complex analyses.
- Collected, tracked and evaluated current business and market trend data.
- Worked closely with management to prioritize business and information needs.
- Created data visualizations and reports for management, showcasing findings and recommendations.
- Provided technical support to users of the data visualization software applications.
Education
Bachelor of Science - Mechanical Engineering
Vignan University
Guntur05-2016
Skills
- Banking operations
- Anti-fraud policies
- Fraud prevention
- Data mining
- Optimization techniques
- Data cleaning
- Excel functions
- Data screening
- SQL basics
- Power bi
- Basics in cloud ( Azure ,AWS)
- Microsoft Word
- Dashboard design
Languages
Telugu
First Language
English
Advanced
C1
Timeline
Fraud Officer
HSBC
02.2023 - Current
E Support Officer
Knoah solutions
09.2020 - 02.2021
Associate
Tech Mahindra
01.2019 - 12.2020
Bachelor of Science - Mechanical Engineering
Vignan University