Mekala K
Project Co-Ordinator
Chennai
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 9 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
17
17
years of professional experience
Work History
Project Co-Ordinator
Ctela Solutions - A Cisco Vendor
01.2022 - Current
- Liaised between customer, engineering and other stake holders to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Wrote technical narratives to document processes and design changes.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Analyzed project performance data to identify areas of improvement.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Senior Application Developer
Inautix pvt ltd
07.2011 - 08.2013
- Developed standardized work processes, tools and methodologies to improve quality and profitability.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Tuned systems to boost performance.
- Analyzed work to generate logic for new systems, procedures and tests.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
Software Engineer
California Software Ltd
08.2009 - 05.2011
- Worked with software development and testing team members to design and develop robust solutions of a digital signage device used in casinos that acts as a data analyzer and manipulates dealers skills
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Participated in architecture, design and implementation of back-end features using C++, C.
- Delivered unit-tested systems within customer-prescribed timeframes.
Software Engineer
ProdEx Technologies
06.2007 - 08.2009
- Administered and prepared programs for networking hardware (Director) that manages secure gateways , developed network resources and trained support personnel to provide Tier I support to end users.
- Checked rigorous application of information security policies, principles and practices for continuous delivery of network services.
- Designed enhancements and updates for subsystems of end-user applications software running on local, networked, and Internet-based platforms.
Education
B-Tech IT - Information Technology
Saranathan College of Engineering
TrichyBusiness English Certificate -
University of Cambridge
CambridgeAcademic Excellence Certificate -
Saranathan College of Engineering
TrichySkills
Deadline Adherence
Technical Analysis
Critical Thinking
Project Lifecycle
Project Coordination
Flexible and Adaptable
Team Leadership
Agile Best Practices
Timeline
Project Co-Ordinator
Ctela Solutions - A Cisco Vendor
01.2022 - Current
Senior Application Developer
Inautix pvt ltd
07.2011 - 08.2013
Software Engineer
California Software Ltd
08.2009 - 05.2011
Software Engineer
ProdEx Technologies
06.2007 - 08.2009
B-Tech IT - Information Technology
Saranathan College of Engineering
Business English Certificate -
University of Cambridge
Academic Excellence Certificate -
Saranathan College of Engineering