Mekala Rakesh
Hyderabad
Summary
Tanium Engineer with 3.5 years of experience in managing and optimizing Tanium environments. Proven expertise in system administration, data analysis, incident resolution, and process improvement. Adept at deploying and configuring Tanium modules, troubleshooting complex issues, and ensuring compliance with security and operational standards. Strong communicator with a track record of enhancing IT operations through effective use of Tanium.
Overview
7
7
years of professional experience
Work History
Associate IT Consultant
ITC InfoTech India Ltd.
01.2021 - Current
- Tanium Platform Management Configure, deploy, and maintain Tanium servers and components
- Manage and deploy patches to Tanium clients
- Monitor the health and performance of Tanium infrastructure
- Assist in the installation and configuration of Tanium components across different environments
- Utilize Tanium to gather and analyze endpoint data, including software inventory, hardware inventory, and security information
- Create and distribute reports based on Tanium data to assist in decision-making and compliance
- Troubleshoot and resolve Tanium-related issues and errors
- Creating New Application packages in software portfolio
- Provide support for Tanium-related incidents and queries from end-users and other IT teams
- Use Tanium to identify and manage vulnerabilities within the IT environment
- Ensure that Tanium usage adheres to internal and external compliance requirements
- Managed and resolved a high volume of Service Now tickets, including incidents, service requests, and change requests, ensuring timely and accurate solutions
- Maintain comprehensive documentation of Tanium configurations, processes, and troubleshooting steps
- Created and updated knowledge base articles based on common issues and resolutions, aiding in faster ticket resolution and improving team knowledge
- Ensured all ticket interactions and resolutions were well-documented, providing clear and concise information for future reference
- Provide training and support to other team members and end-users on Tanium best practices and usage
- Identify opportunities to improve Tanium usage and workflows
- Stay current with Tanium updates and new features, and apply them as needed
- Collaborate with other IT teams to ensure seamless integration and operation of Tanium
- Clearing Space issue in servers
- Communicate effectively with stakeholders to understand requirements and provide updates on Tanium-related activities
- Apply patches and updates to Tanium components, Tanium Modules, and Tanium Clients
- Deploying Security Monthly patches to Workstations as per patching calendar by client
- Deploying Security Monthly patches as per the request of Server team
- Preparing Weekly service report (WSR), and updating to Client, weekly performance
- Ensuring the patches installed in New server as per requested by server team
- Migration of Tanium On perm server to Tanium cloud all workstation and servers
- As per client request on report, pulling the report from Tanium and updating
Associate IT Consultant
ITC InfoTech India Ltd.
02.2019 - 01.2021
- Proactively manage team and maintain IT Technical issues, Network Maintenance, Servers, Network Cisco switches, IT Asset management and growth plans creating annual and Project budgets
- Supervise and guide a team of IT Support technicians, providing directions, support and mentorship
- Serve as an escalation point for complex technical issues, ensuring timely resolution and effective communication with end users
- Stay updated with the latest IT trend, technologies, and best practice to effectively support end-users and address emerging challenges
- Develop and maintain a comprehensive knowledge base, documentation, and standard operating procedure (SOP'S) to improve service efficiency and consistency
- Application Support - Installation, configuration & troubleshooting of application like Outlook, IBM Lotus Mail, MS-Office, MS Teams, MS Projects, Quality Management system, Industry 4.0, Work force management system, Power BI, Auto CAD, SAP Frontend, Symantec Antivirus & Altiris, Forcepoint one Endpoints, Microsoft Intune application etc
- End-to end IT support - Installation, configuration & troubleshooting of IT Technical issues and hardware like Laptop, Desktop, Thin Client, Printers, VOIP (Voice over Internet protocol) etc
- Having Knowledge in O365 Groups.O365_EOA, O365_EOP, O365_E1, EMS-E3
- Providing access as per user Designations and Approvals
- Configuration of Microsoft Intune user's profile & Outlook, MS Teams, ITC Web applications in Mobile devices management O365 in Mobile
- Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment
- Creating New Share drives in server and Providing access Read & Write as per approvals, Mapping drive in user end systems
- Creating New Joinee AD ID, Mail id profile and assigning Asset has per HR conformation without SLA Bleaches
- Creating New Hostnames and deletion in AD Server
- Unlock Active Directory Accounts & Reset Active Directory ID passwords
- Responsible for arranging & managing Microsoft Teams Rooms Meeting one location other locations
- Incident management which includes Incident request tracking and solution approvals, Ensuring the resolution of incidents within the service targets (SLA)
- Configuration of New Printers with IP Address and setup scan to mail facility for Network printers
- Managing support & service life cycle from OEM & Service Partners for hardware issue of IT assets under warranty/AMC and ensuring resolution as per the agreed timeline
- Reviewing Monthly Basis IT Asset Management, Housekeeping of Hostnames, Manager Mapping of End users, resigned users AD ID, End users' Monthly patches
- Yearly Once Corporate Audits Ensuring Zero Audit Point compliance in IT Area
Desktop L1 and Application Support Engineer
Renovision Automation service pvt Ltd (Organization Wipro InfoTech)
10.2017 - 01.2019
- System Admin L1
Education
B. Tech -
Jawaharlal Nehru Technological University
Hyderabad, Telangana06.2016
B. Tech -
Sri Indu institute of Engg & Technology
Hyderabad, Telangana06.2016
Skills
- Patch management
- Tanium management
- Endpoint security
- Technical troubleshooting
Languages
- English
- Telugu
- Hindi
Disclaimer
I hereby declare that the above-furnished information is correct and I am responsible for its accuracy.
Personal Information
- Date of Birth: 07/23/95
- Marital Status: Married
Roles And Responsibilities
Configure, deploy, and maintain Tanium servers and components., Manage and deploy patches to Tanium clients., Monitor the health and performance of Tanium infrastructure., Assist in the installation and configuration of Tanium components across different environments., Utilize Tanium to gather and analyze endpoint data, including software inventory, hardware inventory, and security information., Create and distribute reports based on Tanium data to assist in decision-making and compliance., Troubleshoot and resolve Tanium-related issues and errors., Creating New Application packages in software portfolio., Provide support for Tanium-related incidents and queries from end-users and other IT teams., Use Tanium to identify and manage vulnerabilities within the IT environment., Ensure that Tanium usage adheres to internal and external compliance requirements., Managed and resolved a high volume of Service Now tickets, including incidents, service requests, and change requests, ensuring timely and accurate solutions., Maintain comprehensive documentation of Tanium configurations, processes, and troubleshooting steps., Created and updated knowledge base articles based on common issues and resolutions, aiding in faster ticket resolution and improving team knowledge., Ensured all ticket interactions and resolutions were well-documented, providing clear and concise information for future reference., Provide training and support to other team members and end-users on Tanium best practices and usage., Identify opportunities to improve Tanium usage and workflows., Stay current with Tanium updates and new features, and apply them as needed., Collaborate with other IT teams to ensure seamless integration and operation of Tanium., Clearing Space issue in servers., Communicate effectively with stakeholders to understand requirements and provide updates on Tanium-related activities., Apply patches and updates to Tanium components, Tanium Modules, and Tanium Clients., Deploying Security Monthly patches to Workstations as per patching calendar by client., Deploying Security Monthly patches as per the request of Server team., Preparing Weekly service report (WSR), and updating to Client, weekly performance., Ensuring the patches installed in New server as per requested by server team., Migration of Tanium On perm server to Tanium cloud all workstation and servers., As per client request on report, pulling the report from Tanium and updating., Proactively manage team and maintain IT Technical issues, Network Maintenance, Servers, Network Cisco switches, IT Asset management and growth plans creating annual and Project budgets., Supervise and guide a team of IT Support technicians, providing directions, support and mentorship., Serve as an escalation point for complex technical issues, ensuring timely resolution and effective communication with end users., Stay updated with the latest IT trend, technologies, and best practice to effectively support end-users and address emerging challenges., Develop and maintain a comprehensive knowledge base, documentation, and standard operating procedure (SOP'S) to improve service efficiency and consistency., Application Support - Installation, configuration & troubleshooting of application like Outlook, IBM Lotus Mail, MS-Office, MS Teams, MS Projects, Quality Management system, Industry 4.0, Work force management system, Power BI, Auto CAD, SAP Frontend, Symantec Antivirus & Altiris, Forcepoint one Endpoints, Microsoft Intune application etc., End-to-end IT support - Installation, configuration & troubleshooting of IT Technical issues and hardware like Laptop, Desktop, Thin Client, Printers, VOIP (Voice over Internet protocol) etc., Having Knowledge in O365 Groups.O365_EOA, O365_EOP, O365_E1, EMS-E3. Providing access as per user Designations and Approvals., Configuration of Microsoft Intune user's profile & Outlook, MS Teams, ITC Web applications in Mobile devices management O365 in Mobile., Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment., Creating New Share drives in server and Providing access Read & Write as per approvals, Mapping drive in user end systems., Creating New Joinee AD ID, Mail id profile and assigning Asset has per HR conformation without SLA Bleaches., Creating New Hostnames and deletion in AD Server. Unlock Active Directory Accounts & Reset Active Directory ID passwords., Responsible for arranging & managing Microsoft Teams Rooms Meeting one location other locations., Incident management which includes Incident request tracking and solution approvals, Ensuring the resolution of incidents within the service targets (SLA)., Configuration of New Printers with IP Address and setup scan to mail facility for Network printers., Managing support & service life cycle from OEM & Service Partners for hardware issue of IT assets under warranty/AMC and ensuring resolution as per the agreed timeline., Reviewing Monthly Basis IT Asset Management, Housekeeping of Hostnames, Manager Mapping of End users, resigned users AD ID, End users' Monthly patches., Yearly Once Corporate Audits Ensuring Zero Audit Point compliance in IT Area., Ensuring compliance w.r.t Information Management Policy., Disposing of damaged & retired IT assets as per e-waste policy defined in IM Policy., E-waste disposal of Printers Toners and IT Assets, maintaining the documents of Form -2 ,6 and Green certificate from vendor., Maintaining of Service & Support agreement with 3rd party service provider as defined in IM policy., Ensuring Endpoint security compliance., Ensuring all the computing endpoints like server, desktop & laptops are updated with latest antivirus patches & updates. In case of non-compliant endpoints, troubleshooting & resolving the issue., Ensuring all the computing endpoints like server, desktop & laptops are updated with latest OS upgrades & patches for open vulnerabilities., Quarterly once reviewing the software management License (MESD, Auto CAD, MS Projects, Visio, Adobe etc…)., Allocating software License as per approvals and procuring the same., Procurement of New software's License from registered vendors of CITPC Approved, the same maintaining in stock., Configuration of New Cisco Network Switches, Cisco Wifi access points, New Cisco VOIP (Voice over internet protocol) Phones devices, with New Hostnames, VLAN id's and assigning IP Address., Installation of New Dell Servers with Windows Server OS 2019 or 2016 version and joining domain and Monthly reviewing and updating the windows patches., Login to Network switches and enable the LAN Port, VLAN port configuration, Mac binding asset to particular port in switch and making the authentication for port., Network switch fiber testing. LIU Check-up. Fiber testing with Lasers and LAN port testing with LAN Tester., Backup and configuration of switches, MAC binding and 802.1X Authentication.
Languages
English
Advanced
C1
Timeline
Associate IT Consultant
ITC InfoTech India Ltd.
01.2021 - Current
Associate IT Consultant
ITC InfoTech India Ltd.
02.2019 - 01.2021
Desktop L1 and Application Support Engineer
Renovision Automation service pvt Ltd (Organization Wipro InfoTech)
10.2017 - 01.2019
B. Tech -
Jawaharlal Nehru Technological University
B. Tech -
Sri Indu institute of Engg & Technology