Mekala Tejasvi

Head CSM- Dec 2021 - Jul 2022

Handled co-lending and 3 branches operational works.

• Managed cluster operations works. Managed Hyderabad, upcountry branches with Satellite locations.
• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Tracking operational parameters and disbursement's work.
• Handled recon and reconciliation of receipts and branch records.
• Post Disbursement services for the customers.
• Top up loans for the existing customers.
• Managing branch operational records.
• Understood legal and technical aspects of the property, OCR Check's.
• Understood credit evaluation aspects for the customer
• Achievements -Loan agreements of more then 600+ customer
• Loan Disbursements till date 65Cr + -Handled customers service for 700+ customers.
• Handled for 2 segments of the company
• 1) affordable segment & 2) Co-lending segments.

CUSTOMER SERVICE MANAGER- ATTAPUR Branch Jan 2021-Nov 21

• Maintained avg of 2.5cr per month Disbursement with end to end process
• I have done few top up loans to the customer -Handled one complete branch operations, Disbursement targets from my 2nd month of joining
• Took ownership of customer issues and followed problems through to resolution.
• Supported an up-country branch from my 3rd month of joining along with a main branch

• To analyse the business opportunities in the market and understand the market feasibility of the business opportunity.
• Better understand the market and portfolio's , research of business operations.