Me'Khayla Evans
Gary,IN
Summary
I am a Dynamic and results-oriented professional with a proven track record at Dunkin' Donuts, enhancing customer satisfaction through exceptional service and efficient operations. Skilled in cash handling and problem-solving, I excel in fast-paced environments, demonstrating patience and a commitment to team contributions. Fluent in English, I adeptly manage tasks with positivity, driving company success.
Overview
3
3
years of professional experience
Work History
Sales Associate
Macy's
11.2025 - 12.2025
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Researched inventory using store items to determine if requested products were available.
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
Dick Sporting Goods
02.2025 - 08.2025
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Crew Member
Dunkin' Donuts
08.2024 - 11.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
Tutor
21st Century Charter Schools
09.2023 - 05.2024
- Prepared and administered tests to assess student understanding of course material.
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
- Demonstrated various teaching techniques to engage students in the learning process.
- Assisted students in developing effective study habits and strategies for success in school.
- Encouraged students to ask questions about topics they did not understand.
- Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
Ticket Checker
Southlake Railcats Stadium
05.2023 - 10.2023
- Checked tickets for accuracy and validity, ensuring that passengers were travelling with valid tickets.
- Greeted passengers in a professional manner while providing excellent customer service.
- Responded to customer inquiries and provided information regarding ticket prices, times, routes, and other related services.
- Greeted guests and directed them to their seats.
- Verified tickets for entry into the venue.
Education
High School Diploma -
Calumet Newtech Highschool
Gary, IN06-2025
Skills
- Teaching
- Point of sale operation
- Positive company representation
- Cash handling
- Safe food handling
- Problem-solving
- Patience and persistence
- FLUENT IN ENGLISH
- Retail loss prevention
- Upselling
- Order processing
- Deposit preparation
- Cash register operation
- Client retention strategies
Accomplishments
- I am in the Honors society
- I am an A,B honor roll student
Education and Training
true,other
Timeline
Sales Associate
Macy's
11.2025 - 12.2025
Sales Associate
Dick Sporting Goods
02.2025 - 08.2025
Crew Member
Dunkin' Donuts
08.2024 - 11.2024
Tutor
21st Century Charter Schools
09.2023 - 05.2024
Ticket Checker
Southlake Railcats Stadium
05.2023 - 10.2023
High School Diploma -
Calumet Newtech Highschool