MELANIE GODFREY
Dubai
Summary
A Dynamic professional with more than 13 years of rich cross cultural work experience in Customer Service and Customer Development. Recently served First Solution Management services as Collection Officer. A proactive planner with expertise in Customer Service.
Overview
17
17
years of professional experience
Work History
Collection Officer
First Solution Management Services
12.2022 - Current
- Contact customers via phone, email, and other communication channels to remind them of overdue payments.
- Negotiate repayment plans and settlement agreements with customers.
- Process payments and update account information accurately.
- Handle inbound and outbound calls in a professional manner.
- Address customer inquiries and resolve issues related to their accounts.
- Provide information and assistance regarding payment options and account status.
- Maintain detailed records of customer interactions, payment agreements, and status updates in the database.
- Monitor and follow up on accounts to ensure compliance with payment agreements.
Collection Officer
Aman Debt
03.2022 - 09.2022
- Interacting with clients if any meetings are arranged on timely basis
- Coordinating with team and as well as helping with team to meet the required targets on daily basis every day
- Respond promptly to customer inquiries
- Organize workflow to meet customer timeframes
- Communicate and coordinate with internal departments
- Calling customers and taking payments of their past due credit cards
- Making post-dated cheques and helping my following targets met for the following months
- Had met goals and targets given to me on monthly basis
- Had also received top collector Certificate for month of December for highest collection in American Express credit cards past due accounts.
Customer Service Associate
First Source Global Services
01.2013 - 09.2015
- Interacting with clients if any meetings are arranged on timely basis
- Coordinating with team and as well as helping with team to meet the required targets on daily basis every day
- Respond promptly to customer inquiries
- Organize workflow to meet customer timeframes
- Communicate and coordinate with internal departments
- Calling customers and taking payments of their past due credit cards
- Making post-dated cheques and helping my following targets met for the following months
- Had met goals and targets given to me on monthly basis
- Had also received top collector Certificate for month of December for highest collection in American Express credit cards past due accounts.
Customer Service Associate
Zenta Private Global Services
04.2010 - 12.2012
- Interacting with clients if any meetings are arranged on a timely basis
- Coordinating with team and helping the team meet the required targets on a daily basis
- Obtaining and evaluating all relevant information to handle product and service inquiries
- Calling customers and taking payments of their past due credit cards
- Making post-dated cheques and helping meet targets for the following months
- Achieved goals and targets given to me on a monthly basis.
Customer Service Associate
WNS Global Services
10.2008 - 09.2009
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
Customer Service Representative
UGAM Solutions
01.2008 - 09.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
H.S.C (Higher Secondary School Certificate) -
School Or University
MumbaiSkills
Google Suite Skip Tracking & Microsoft
Ability to manage work people
Strong attention to detail and communication Good Listening skills
Abilty to execute a job Tool / Technology
Google Suite Skip Tracking & Microsoft
Websites
Languages
English Proficient
Hindi Proficient
Timeline
Collection Officer
First Solution Management Services
12.2022 - Current
Collection Officer
Aman Debt
03.2022 - 09.2022
Customer Service Associate
First Source Global Services
01.2013 - 09.2015
Customer Service Associate
Zenta Private Global Services
04.2010 - 12.2012
Customer Service Associate
WNS Global Services
10.2008 - 09.2009
Customer Service Representative
UGAM Solutions
01.2008 - 09.2008
H.S.C (Higher Secondary School Certificate) -
School Or University
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