Melanie Morrison
Jeffersonville
Summary
Self-motivated associate highly experienced in guest services and sales. Pleasant personality coupled with talents in customer relations, record-keeping, and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere.
Overview
9
9
years of professional experience
Work History
Receptionist
Sugaring NYC
Louisville, KY
07.2025 - 05.2026
- Managed front desk operations to ensure seamless customer service experience.
- Coordinated appointment scheduling using advanced booking software.
- Assisted in training new staff on reception protocols and customer engagement techniques.
- Maintained accurate records of client interactions and service requests for future reference.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Guest Service Associate
European Wax Center
Louisville, KY
05.2022 - 01.2025
- Educated guests regarding important information about waxing and services.
- Welcomed guests and improved overall customer service.
- Informed guests about products we offered as well as packages we offered.
- Reached out to guests who showed interest in services offered.
- Scheduled appointments.
- Handled payment processing and provided customers with receipts.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Performed daily opening and closing procedures for the front desk including cash management duties.
Server
Millions Crab
Louisville, KY
06.2020 - 08.2021
- Cleaned tables and chairs to prepare dining area for next customers.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Followed health safety guidelines when preparing and serving food products.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Picker
Amazon Factory
Jeffersonville, IN
03.2020 - 09.2020
- Labeled boxes and placed in outbound collection areas.
- Estimated weights, heights and centers of balance to make precise placements.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Selected products and items from shelves and pallets for customer orders.
Assistant Teacher
Vanguard Academy
Louisville, KY
03.2017 - 05.2018
- Assembled instructional materials for children's projects and play-time.
- Created calm and disciplined classroom environment to improve student success.
- Protected confidential information related to staff and families.
- Arranged age-appropriate activities to help children develop interests and talents.
Education
High School Diploma - undefined
South Oldham High School
Crestwood, KY06.2017
Skills
- Greeting and Directing
- Payment Processing
- Guest Relations
- Customer Service
- Product Sales
- Upselling
- Organization skills
- Time management
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
Timeline
Receptionist
Sugaring NYC
07.2025 - 05.2026
Guest Service Associate
European Wax Center
05.2022 - 01.2025
Server
Millions Crab
06.2020 - 08.2021
Picker
Amazon Factory
03.2020 - 09.2020
Assistant Teacher
Vanguard Academy
03.2017 - 05.2018
High School Diploma - undefined
South Oldham High School