Melanie Santizo
West Lafayette
Summary
Results-driven hospitality professional equipped to elevate team performance and customer satisfaction. Brings valuable experience in managing shifts, training staff, and maintaining high standards of service. Known for strong teamwork, adaptability, and excellent problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
West Lafayette, IN
12.2021 - 04.2026
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Trained and mentored new baristas on beverage preparation and customer service protocols.
- Collaborated with management to develop promotional strategies that increased store traffic and sales growth.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
Bakery Clerk
Mariano’s
Chicago, IL
07.2019 - 01.2022
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Provide friendly and reliable customer service by thanking customers for their business and displaying humility, patience, and respect in all client interactions.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
Education
Bachelor of Science - Biomedical Health Sciences
Purdue University
West Lafayette, IN05-2027
High School Diploma - undefined
Taft High School
Chicago, IL05-2020
Skills
- Leadership
- Customer Service
- Food safety
- Adaptability
- Time Management
- Cleanliness maintenance
- Cash handling accuracy
- Multitasking
- Teamwork and collaboration
LANGUAGES
English
Spanish
Timeline
Barista Shift Supervisor
Starbucks
12.2021 - 04.2026
Bakery Clerk
Mariano’s
07.2019 - 01.2022
High School Diploma - undefined
Taft High School
Bachelor of Science - Biomedical Health Sciences
Purdue University