Melinda Donahue
New Albany
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my expertise in database maintenance and teamwork to significantly improve service delivery at Royal Oak Recycling. My background spans diverse roles, from dispatching to cashiering, where I consistently demonstrated problem-solving skills and a commitment to excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dispatcher Office Assistant
Royal Oak Recycling
02.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Maintained updated and detailed records of calls in physical and electronic database.
- Enhanced customer satisfaction through prompt and accurate communication regarding delivery statuses.
- Increased customer service success rates by quickly resolving issues.
Cashier
Goodwill Of Central And Southern Indiana
11.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Picker & Packer
Royer Corporation
07.2022 - 03.2023
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Kept work areas neat, clean and free from debris.
Cook
Aramark
01.2020 - 03.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cashier
White Castle
10.2015 - 12.2015
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Learned duties for various positions and provided backup at key times.
Waitress
Falafel House
03.2013 - 12.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Cashier
Pic Pac Supermarket
02.2012 - 03.2013
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Certificate - Microsoft Word, Excel, PowerPoint
Coursera
New Albany, IN09-2024
Certificate - Cultural Anthropology
Ivy Tech Community College of Indiana
Indianapolis, IN02-2022
GED -
Ivy Tech Community College of Indiana
Indianapolis, IN11-2021
Skills
- Typing speed
- Scheduling coordination
- Prioritization
- Route planning
- Time management
- Documentation and recordkeeping
- Database maintenance
- Spreadsheet management
- Problem-solving
- Excel spreadsheets
- Teamwork and collaboration
- Customer service
Certification
Microsoft Word, Excel, PowerPoint
Timeline
Dispatcher Office Assistant
Royal Oak Recycling
02.2024 - Current
Cashier
Goodwill Of Central And Southern Indiana
11.2023 - 02.2024
Picker & Packer
Royer Corporation
07.2022 - 03.2023
Cook
Aramark
01.2020 - 03.2023
Cashier
White Castle
10.2015 - 12.2015
Waitress
Falafel House
03.2013 - 12.2014
Cashier
Pic Pac Supermarket
02.2012 - 03.2013
Microsoft Word, Excel, PowerPoint
Certificate - Microsoft Word, Excel, PowerPoint
Coursera
Certificate - Cultural Anthropology
Ivy Tech Community College of Indiana
GED -
Ivy Tech Community College of Indiana
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