Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Melinda Finley

Columbus

Summary

Dynamic administrative professional with extensive experience at Indiana Farm Bureau, Inc.® and a proven track record in customer service and data management. Skilled in Microsoft Excel and adept at fostering positive relationships, I excel in streamlining operations and enhancing productivity, ensuring compliance and efficiency in all tasks.

Overview

25
25
years of professional experience

Work History

Administrative Assistant

Indiana Farm Bureau, Inc.®, the Parent Company of Indiana Farm Bureau Insurance
05.2019 - 08.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Catering Event Lead

First Class Catering Service
01.2016 - 05.2019
  • Responsible for the timeline of having the food ready for the event and delivered on site and ready to serve.
  • Responsible for the safe handling and serving of the food at the event.
  • Ensured that staff was properly dressed for the event and that the Board of Health requirements were met.
  • Served as the contact for the client and made sure their event fulfilled there expectations.

Executive Assistant

Columbus Municipal Airport
11.2012 - 05.2019
  • Served as liaison for Departments, Clients and Vendors.


  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with State Board of Accounts and the Federal Aviation Administration policies and procedures.


  • Streamlined office operations in order to establish improved workflow and organization.


  • Oversaw successful completion of two financial audits by State Board of Accounts and the Federal Aviation Administration annually.


  • Maintained personnel records, including applications, performance reports, payroll records and medical files.


  • Aided senior leadership during executive decision making processes, generated data reports to recommend corrective actions and improvements.


  • Recruited and trained new hires and completed initial interviews and skills evaluation.

Office Manager

City of Greenwood Public Works
01.2000 - 11.2012
  • Evaluated and identified ineffective workflow processes to devise and implement solutions that achieved greater productivity and personnel performance.
  • Maintained personnel records, including applications, performance reports, payroll records and medical files.
  • Oversaw successful completion of State Board of Accounts annual audit.
  • Maintained records to comply with Indiana Department of Environmental Management on all underground storage tanks and stormwater management.

Waitress

Sirloin Stockade
05.2004 - 04.2009
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Education

High School Diploma -

Southport High School
Southport, IN

Management

Cornell University
Ithaca, NY

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization

Accomplishments

  • Member, Columbus Chamber (2012-2019)
  • CASA (2018-2019)
  • Senior Project Mentor (2014-2019)
  • Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.

Timeline

Administrative Assistant

Indiana Farm Bureau, Inc.®, the Parent Company of Indiana Farm Bureau Insurance
05.2019 - 08.2024

Catering Event Lead

First Class Catering Service
01.2016 - 05.2019

Executive Assistant

Columbus Municipal Airport
11.2012 - 05.2019

Waitress

Sirloin Stockade
05.2004 - 04.2009

Office Manager

City of Greenwood Public Works
01.2000 - 11.2012

High School Diploma -

Southport High School

Management

Cornell University

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Melinda Finley