Melinda Roy
Boonville
Summary
Efficient administrative professional with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Efficient administrative support, known for high productivity and ability to complete tasks swiftly. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
RNT/ Unit Secretary
Encompass Health & Rehab
Newburgh
07.2024 - Current
- Maintains positive & safe work environment
- Fluent in Cerner
- Scheduled patient tests, procedures, and follow-up appointments.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Finish Repair Specialist/Brush Floater
Masterbrand Cabinets
Jasper
04.2023 - 07.2024
- Use wax, putty, paints, pencils, sealers, toners, to complete offline repair process
- Knowledgeable in use of power tools, air tools, hot tools, and maintenance of downdraft tables
- Operated and maintained Brush Finish scratch machine
- Proficiency in Brush Finish Process: scratch, glaze, clean, & inspect process for a unique custom look
- Learned to communicate through language barriers
- Experience in various positions on the finish moving line
- Repaired scratches and blemishes on existing cabinetry with appropriate materials.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Performed minor repairs on damaged wood surfaces with fillers or putty.
HR Assistant
Hamilton Pointe Health & Rehabilitation
Newburgh
09.2022 - 04.2023
- Maintain, organize, and audit state ready files, employee education, vaccination statuses, and licenses.
- Work through daily applicants in ICIMS and on Indeed
- Create and maintain reports and spreadsheets.
- Organize hiring events, employee incentive and recognition programs and events.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Assisted with payroll preparation by collecting timekeeping information and processing reports.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Organized and attended hiring events and participated in job fairs to network with potential candidates.
- Verified previous employers and other references to determine applicants' employment acceptability.
HR Specialist
Deaconess Health System
Newburgh
03.2022 - 09.2022
- Provides customer service in assisting with system issues.
- Educates employees about benefits Deaconess offers.
- Scanning, filing of documents.
- Experience in answering phones and directing employees to appropriate departments
- Excels in controlling badge access to the hospital
- Pays attention to detail in setup of badges and data entry
- Responded promptly to inquiries from managers or employees regarding eligibility status or other concerns about their benefits package.
- Developed communications related to open enrollment periods or changes in benefits packages.
- Provided customer service support to employees regarding their questions concerning their health, dental, vision insurance coverage and other benefits programs.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
Receptionist
Baker Retirement and Wealth Management
Boonville
02.2020 - 03.2022
- Demonstrate exceptional customer service skills by assisting customers in providing financial planning information and answering questions.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
Education
Associates of Applied Science - Business Administration
Ivy Tech Community College
Evansville, Indiana05.2022
Skills
- Team collaboration
- HIPAA compliance
- Multitasking capacity
- Appointment setting
- Document organization
- Data entry
- Event coordination
- Administrative support
- Self-starter
- Multi-line telephone systems
- Meticulous attention to detail
Committees
- Employee Engagement
- Transportation Task Force
- Patient Experience
Timeline
RNT/ Unit Secretary
Encompass Health & Rehab
07.2024 - Current
Finish Repair Specialist/Brush Floater
Masterbrand Cabinets
04.2023 - 07.2024
HR Assistant
Hamilton Pointe Health & Rehabilitation
09.2022 - 04.2023
HR Specialist
Deaconess Health System
03.2022 - 09.2022
Receptionist
Baker Retirement and Wealth Management
02.2020 - 03.2022
Associates of Applied Science - Business Administration
Ivy Tech Community College