Melissa Albuquerque Pai

• Identifying global professional trainers, freelancers, and consultants for IT and non-IT technologies, as well as niche technologies for corporate training delivery, as per client requisites.
• Coordinating with trainers, internal SMEs, and clients to ensure a smooth flow of the training delivery within the timelines.
• Managing with the stakeholders for the training requisites, i.e., the Delivery and Operations teams, Client teams, Vendors, and the Consultants.
• Organizing and arranging travel and accommodation for trainers.
• Maintaining a database of trainers' information, skill sets, and easy reference for training requirements.

Efficient in recruitment and selection, onboarding and induction processes for new hires, ensuring a seamless onboarding experience.

Coordinated with team managers, employees, and stakeholders to facilitate smooth communication and collaboration within the organization.

Worked on the performance appraisal process, ensuring the key requirements and timelines were met and adhered to.

Shared monthly employee input data for processing salary files, insurance, and statutory requirements, including new additions and leavers for the month.

Was the point of contact for insurance for employees, answering their queries and sharing information when needed.

Handled employee Provident Fund/UAN accounts efficiently, processing additions, transfers, withdrawals, and exits.

Organized employee engagement activities, wellness programs, and weekly email fun Friday competitions to ease work stress, boost employee morale, and increase productivity.

Managed and maintained HR documentation of employees as per company requirements, assisted in HR audits to foster a positive work environment, and ensured compliance.

Coordinated travel desk operations, including flight and hotel bookings for employees, SMEs, and guests, ensuring seamless travel arrangements.

Managed recruitment, induction, and employee welfare initiatives at Motherhood Hospital, ensuring compliance with NABH standards.

Assisted in implementing HR procedures and protocols to maintain statutory compliance with NABH requisites.

Conducted training according to NABH requirements to enhance the skills and knowledge of medical and non-medical employees.

Worked on monthly payroll data, including PF and ESI, to ensure timely payments to employees.

Good rapport with the staff ensures better service is given to the end customers, i.e. Pregnant patients and infants.

Managed talent management processes, including employee referral bonus programs, and payroll updates for promotions, transfers, and allowances.

Conducted internal and external training for employees, encouraging higher qualifications through secondments and reimbursement of annual institute subscriptions.

Ensured adherence to health and safety regulations, and data protection policies.

Managed end-to-end HR responsibilities for three schools and a college, including talent acquisition, onboarding, employee relations, and performance management.

Coordinated effectively with the principal, teachers, management, and administrative teams to ensure smooth operations

Successfully implemented policies and procedures, leading to improved employee engagement and retention of employees.

Interacted with clients to gather business requirements and address Process Team queries related to reports.

Utilized applications such as Benchmark Application, E-spear, F&P, and GEAC Applications to generate metrics reports and workflow queries.

Led a team of 13 members in the absence of the team manager, ensuring smooth operations and timely delivery of benchmark reports.