Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Melissa Barajas

Borden,IN

Summary

Resourceful and adaptable professional with a strong background in office administration and healthcare support. Experienced in managing daily operations, coordinating patient care, and ensuring efficient record-keeping in fast-paced environments. Skilled in multitasking, problem-solving, and providing excellent service to clients and patients. Bilingual in English and Spanish, with strong communication abilities to facilitate smooth interactions in diverse settings.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Associate

Fire & Chill
12.2024 - Current
  • Enhanced customer satisfaction by effectively resolving complex issues and consistently delivering exceptional service, resulting in positive client feedback and repeat business.
  • Developed strategic partnerships with key stakeholders, fostering collaborations such as referral programs and exclusive discounts, to drive client engagement and expand the facility’s reach.
  • Facilitated stress reduction techniques for enhanced mental well-being among clientele during sessions offered at the facility.
  • Educated clients on the therapeutic benefits of hot saunas and cold plunges, promoting wellness, improved circulation, stress reduction, and muscle recovery to enhance overall client experience.
  • Delivered high-quality customer service in a growing wellness facility, assisting clients with inquiries, managing phone communications, and providing personalized recommendations to enhance their experience.

Kennel Technician

Metropolitan Animal Specialty Hospital
05.2023 - 08.2024
  • Monitored the health and well-being of over 20 animals daily, ensuring early detection of health issues and immediate action when necessary.
  • Delivered daily care, including medication administration, feeding, and enrichment activities, for over 20 animals, ensuring their physical and emotional well-being.
  • Implemented animal care protocols improving the health and well-being of animals and reducing illness incidence rates.
  • Diligently recorded and reported daily health and behavioral observations, helping the medical team make informed decisions regarding animal care.
  • Administered basic medical treatment and medications according to company guidelines and protocols, ensuring the health and recovery of resident animals.

Chiropractic Assistant/Therapist

McAllister Chiropractic
01.2021 - 07.2022
  • Assisted in the treatment of over 50 patients per week, utilizing therapeutic techniques and modalities such as electrical stimulation, and cold laser therapy, contributing to a 30% improvement in patient recovery times
  • Provided front desk support, including answering phones, scheduling appointments, managing patient inquiries, and ensuring smooth office operations while maintaining a welcoming and professional atmosphere.
  • Collected and accurately documented patient medical information, ensuring comprehensive and up-to-date records for the treatment team.
  • Educated patients on medications, procedures, and care plans, ensuring they understood treatment protocols and were empowered to follow their recovery plans.
  • Managed patient intake and check-in processes, ensuring efficient scheduling and seamless coordination between patients and providers.

Skills

  • CPR/First aid certification
  • Clinical Assessment and Patient Monitoring
  • Patient Education
  • Electronic Health Record (EHR) Management
  • Inventory Management
  • Customer Service & Guest Relations

Certification

  • CPR/AED Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Associate

Fire & Chill
12.2024 - Current

Kennel Technician

Metropolitan Animal Specialty Hospital
05.2023 - 08.2024

Chiropractic Assistant/Therapist

McAllister Chiropractic
01.2021 - 07.2022

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Melissa Barajas