Melissa Brill
Plymouth
Summary
Results-driven store manager with expertise in team management, customer service, and operational efficiency. Proven track record of enhancing performance through effective staff training and development. Focused on delivering exceptional customer experiences and driving sales growth.
Overview
5
5
years of professional experience
Work History
Store Manager
Ollies Bargain Outlet
Plymouth
03.2022 - Current
- Managed daily store operations, ensuring team adherence to company policies for a consistent customer experience.
- Trained and supervised staff on customer service and sales techniques.
- Oversaw inventory management and maintained optimal stock levels.
- Implemented visual merchandising standards to enhance product displays.
- Developed staff schedules to meet store needs and customer demand.
- Assisted customers with inquiries and resolved issues efficiently.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts and audits to minimize shrinkage and maintain stock accuracy.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, and profits to inform strategic decision-making.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules to ensure adequate coverage.
Operations Manager
CVScaremark
Walkerton
06.2021 - 08.2022
- Managed daily operations to ensure efficient workflow and service delivery.
- Implemented process improvements that enhanced workflow efficiency and reduced waste.
- Supervised employee workflow to maximize productivity while maintaining quality.
- Monitored and enhanced efficiency of processes and team performance.
- Coordinated staff schedules to meet operational demands and peak periods.
- Resolved customer complaints promptly to sustain high satisfaction levels.
- Trained new employees on policies, procedures, and safety protocols.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Ensured compliance with industry regulations and company standards consistently.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Measured and reviewed performance via KPIs and metrics.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Some College (No Degree) - American Sign Language
Morton College
Cicero, ILSkills
- Inventory control
- Sales forecasting
- Client management
- Employee training
Timeline
Store Manager
Ollies Bargain Outlet
03.2022 - Current
Operations Manager
CVScaremark
06.2021 - 08.2022
Some College (No Degree) - American Sign Language
Morton College