Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Cooksey

Lafayette,IN

Summary

Seasoned Operations Manager and talented leader with 30 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of the industry, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

25
25
years of professional experience

Work History

Manager of Operations

Cheddar's Scratch Kitchen
02.2016 - 05.2023
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Communicated with customers to assess satisfaction with products and services received.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Planned and prepared work schedules for 125 employees to assign employees to specific duties.
  • Created innovative marketing and advertising campaigns to promote restaurant promotional offers and increase brand awareness.

Manager of Operations

Applebee's Neighborhood Grill & Bar
05.2011 - 02.2016
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Evaluated department conditions and operations to determine strengths and areas for improvement.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled 75 employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

General Manager

The Other Pub
01.1998 - 05.2011
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Formulated policies and procedures to streamline operations.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Scheduled 25 employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

Business Administration And Management

Chabot Community College
San Leandro, CA

Skills

  • Payroll Operations
  • Overseeing Employees
  • Departmental Operations
  • Training Programs
  • Operational Efficiency
  • Safety Regulations
  • Corrective Actions
  • Marketing Campaigns
  • Hiring and Onboarding
  • Cost Control

Timeline

Manager of Operations

Cheddar's Scratch Kitchen
02.2016 - 05.2023

Manager of Operations

Applebee's Neighborhood Grill & Bar
05.2011 - 02.2016

General Manager

The Other Pub
01.1998 - 05.2011

Business Administration And Management

Chabot Community College

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Melissa Cooksey